SuperBike Factory Reviews Summary

Customer Service

Pros:

• "I couldn't have gone to a better shop, the staff were friendly and really helpful, after choosing the bike they also helped me with making it the best surprise possible."
• "Had the pleasure of dealing with Richard at Ritebike with my purchase being a bit out of the ordinary as everything was done via email or phone calls."
• "Friendly staff and excellent service."
• "Visited Ritebike two day ago I must say the service was fantastic, I was greeted by Steve, not pushy but very informative."
• "Anyone looking for a new bike with first class customer service, then go to Ritebike!!"
• "Fantastic customer service, gave great advice and loved the fact they kept me updated on the bike from purchasing right the way through to picking it up."
• "Really good guys and made a huge effort to have the bike delivered on my specific date."

Cons:

• "Waited three weeks to collect my bike. Very poor customer service once I paid the deposit."
• "I had some issues when trying to contact them and hear back from them regarding this."
• "I’ve now got my new bike and all is good I’m happy with it and the service was good apart from communications ceased after the bike was paid for despite multiple attempts from me to contact my sales agent in multiple forms I was just ignored."
• "Customer service is shocking. Glad I didn't have any warranty claim and/or the bike wasn't as described."
• "I can truly say this has been the worse customer service I’ve ever experienced, rude staff, told lie after lie."
• "I would honestly say I will never use this firm again!"
• "Really avoid. Lying, Deceiving, bodge work and dangerous."

Showroom and Range

Pros:

• "Looking around the showroom is very enjoyable, with a vast range to look at over two floors."
• "Actually bought from their trade bikes department opposite but popped in for a look.. A very extensive collection of all sorts of bikes."
• "I always like leaving positive reviews where they are deserved and this place definitely deserves on the showroom is massive and it’s genuinely delicious like there is a bike for every rider within every budget."
• "I later visited the extremely clean showroom which is packed with very clean and competitively priced bikes."
• "Got the right bike at the right price."
• "I was really surprised with how helpful and friendly everyone was when I arrived at the dealership to pick up the bike."
• "If you want to take a look at a new bike in a relaxed but supportive environment, then go and see Kris at Superbike Factory West Yorkshire."

Cons:

• "They wont tell you that they put on scrap parts from unknown sources after sale but before collecting, clocks that double the mileage on a bike as they mot’d it just straight afterwards."
• "Carbs had been messed with and gaskets leaking and screws chewed."
• "Poor service almost caught fire on my first ride due to the exhaust not being checked however they claimed to say they tested the bike."
• "Only negative was I did notice few days after purchase someone had overfilled the oil (school boy error!)"
• "Something else I have noticed is the rear tyre is nearly bald but more importantly it has a cut that is deep and down to cords."
• "The valve clearances were out on 2 valves."
• "Completey ripped off, bought a bike with faulty head light, after 2 attempts at repairing it they managed to delete the software out the ecu meaning the light didn't work."

Delivery and Condition

Pros:

• "Bike delivered at agreed time and was even better than photos looked."
• "Bike arrived in a timely manner, fully serviced including 2 new tyres!"
• "The bike was in mint clean condition, and looked brand new when it arrived, delivered to my door."
• "Delivery driver made contact and bike was successfully delivered as planned and agreed, no hassle."
• "The bike arrived exactly as seen from the photos on the website and was ready to go from the back of the van."
• "He even called me when he arrived to say he was waiting for me at my garage as it was very early in the morning!"
• "The driver was also very nice, he called me the day before to make sure I would be ok for the delivery slot provided."

Cons:

• "Finally got the bike and guess what...battery gone and also the paperwork that came with the bike was for a different and newer model."
• "Bought my Yamaha R1 from them took 3 weeks to come by delivery. The bike came dirty… And I thought it was a dealership that I bought my bike from."
• "The bike itself was clean and well maintained but had so little fuel it couldn't make a filling station and I had to push the bike back home."
• "After three weeks of ignoring my calls, emails and giving silly excuses bike was finally ready to collect."
• "And then nothing happened. Despite paying the whole amount, the status update was not managed, nobody replied to 3 messages through the virtual garage."
• "After promising the bike was serviced alongside the bike taking an extra 2 weeks to be delivered, the bike just wasn't right."
• "Avoid this place please 🙏 brought a ducati 1299 panigale £13,000 and have nothing but problems with it took ages for delivery."