Craigs Honda Reviews Summary

Customer Service

Pros:

• "Great Service and very welcoming, Excellent knowledge of all motorcycles."
• "Friendly knowledgeable staff who made the buying experience easy and a pleasure."
• "5 star service is very rare these days but these guys are spot on."
• "Helpful efficient service - I recently purchased a motorcycle from Craigs and the whole process was dealt with in a very helpful and friendly manner by Steve."
• "I would highly recommend Craigs Honda and would purchase again for sure."
• "Their service was smooth and efficient and we highly recommend Craig's Honda and especially the service we received from Jack."
• "Absolute pleasure to deal with this business and especially Keith fantastic customer service."

Cons:

• "I don’t usually leave reviews but these guys took me for a mug. I went to view a bike here in early 2022, planned the viewing 2 weeks prior, travelled 2 hours and the bike wouldn’t start due to a flat battery."
• "Very little interest from the staff to try and find a deal to trade a Honda for a Honda after traveling from the Ripon area."
• "They are now ignoring my emails, so I just wish to warn others who might be considering buying a motorcycle from these guys not to trust their adverts."
• "The bike I bought from this place had an issue. they were nice as pie about it at first but because they were having trouble resolving the issue they just made excuse after excuse until the warranty period had run out."
• "Had a really poor experience here on the two occasions I visited to view a Royal Enfield."
• "Complete waste of time. I bought a bike but didn't test ride it (wasn't offered). I picked it up and rode it home. I found it not suitable because it hurt my back and hips."
• "The benefit of buying from a dealer is supposedly to avoid surprises and poor customer service. I do NOT recommend buying a bike from Craigs Honda."

Product Quality

Pros:

• "She was exactly as described. They deserve their 5 star rating."
• "Was listed as ‘excellent condition’ and turned out to be absolutely pristine."
• "Buying was easy and straight forward, my fireblade came with hpi, full mot, and service."
• "Bike was delivered at the time agreed with Jason who went through the controls etc."
• "The bike looks fantastic and arrived on time, clean and serviced as promised."
• "Bikes exactly as described."
• "When it arrived, I was not disappointed in the slightest. 10 year old bike and it looked new."

Cons:

• "The bike had also clearly not been well serviced, the headlight bulb was the wrong wattage and exploded as I started to drive it around, the brake fluid was low, and the bike did and still does run lean on a cold start."
• "Book not stamped with it's first service, they said it had been done & stamped up to date!!"
• "I don’t normally write reviews but with businesses like these and the cost of fuel these days. I enquired about a bike that was advertised; over the phone I asked about the condition which they stated “excellent, like new”. Next day I drove an hour to see the bike at the store to find it had a large chip mark on the fuel tank and around thick four wires hanging down from the bottom of the bike which weren't visible on the website photos."
• "They sold us a stolen motocross bike and then refused to give us a full refund."
• "Very very poor customer service. Very badly presented vehicle that was scruffy and dirty."
• "Also the bike was sold fully serviced, which was a joke as the air filter and plugs needing replacing straight away (out of my own pocket)."
• "Don't buy blind on the internet from these clowns."

Value for Money

Pros:

• "I part exchanged my Honda for a used bmw in August 2023... I’ve had no issues at all, everything worked out brilliantly."
• "A great deal."
• "Spotted the right bike on the internet and checked out Craigs online... No pressure to buy but a deal was done and a week later the bike was dropped off on my doorstep."
• "The bike was given a full service and clean and was ready to jump on and go."
• "I can't thank him enough & would highly recommend Craig's to anybody thinking of buying a bike."
• "Really pleased with the bike, great ride out today it’s in excellent condition and all paperwork with it."
• "A smooth purchase and delighted with the bike. Highly recommended!"

Cons:

• "Used bikes very over priced."
• "I had the tyres replaced at my expense because the front one was well worn."
• "Recently bought a bike here described as overall good condition.-Inaccurate description-it was in overall POOR condition."
• "Spent 15.5k on a bike there Told it had the remaining BMW warranty left When I picked the bike up it wasn't very clean and had no details of any service carried out in handbook."
• "The wheels on the bike were salt corroded and rust under some panels."
• "Purchase a 2014 fireblade for less than 24hrs very disappointed with sales information given and details on the bike."
• "NO main dealer should ever let a bike leave with just one key!!"

Delivery Service

Pros:

• "Craigs offer a 'to the door' delivery service which is second to none."
• "Bike was delivered at the time agreed with Jason who went through the controls etc."
• "Very impressed with the service with the added quickshifter which was only requested a few days before I was due to collect."
• "Jack delivered to me yesterday and kept me up to date by txt and phone calls of his progress 262 mile drive each way !!!!"
• "From start to finish they have been 1st class! I purchased my motorbike remotely, they delivered it to my home and did a socially distanced handover."
• "Bought a Honda forza 750 online based on the description and photos, the bike was delivered by Jack on time and arrived as described."
• "Fantastic service from the start. Jason who delivered my bike took the time to chat and show me workings of my new bike."

Cons:

• "Please don’t buy online from this company had a dud bike delivered to Devon."
• "Hard work, disorganised, not recommended for remote purchase."
• "The benefit of buying from a dealer is supposedly to avoid surprises and poor customer service. I do NOT recommend buying a bike from Craigs Honda."
• "Don't buy blind on the internet from these clowns."