Address: 47 Savile Rd, Dewsbury, WF12 9PW, United Kingdom
Phone: +441924462428
Rating: 4.5
based on 169 reviews.
Staff and Service
Pros:
"All the staff were so patient, kind and understanding."
"I have nothing but good things to say about these guys, wonderful vets who care about your pets."
"the receptionists and nurses and vets are all friendly and very knowledgeable."
"They were brilliant at Richmonds, lovely staff, and I will definitely be using them again."
"Very caring and understanding. All staff are very welcome."
"The staff were really nice and supportive and explained everything to me."
"Staff are lovely and the vets I've heard people saying recently it's changed since takeover but I've been today they got my girl in quick all seemed same to me lovely staff."
Cons:
"The staff were extremely rude, I would not recommend using this vets to anyone."
"I found the receptionist very rude both times I have spoke to them now."
"I'm not sure how someone with no empathy could be allowed to work in this position of trust."
"Awful place! No sense of kindness or sympathy, pretty much a 'conveyor belt' like operation."
"The only downfall was the rudeness of reception staff."
"Then customers were asking a woman vet things and she was down right ride to 3 people. A blonde foreign lady!! I was disgusted."
"Very slow and receptionist simple rude, just ignores you waiting to book another appointment and answers the phone, avoids eye contact and absolutely no pleasantries."
Pricing and Affordability
Pros:
"Service was good and price was very affordable compared to other vet practices."
"The staff are all warm and welcoming. Affordable veterinary care for your furry family."
"They are excellent, compassionate, reasonably priced and I truly believe animals' needs are put before business."
"All the staff are extremely caring for all the animals and provide a high quality service at extremely reasonable prices."
"Very cheap, really good care for pets provided."
"After receiving a quote from a vets in pontefract for £2000 for pyometra surgery we got a second opinion from Richmond vets in dewsbury who said they could complete the full procedure for less than £400."
"Prices are around 1/2 to a 1/3 of other vets, esp those in Leeds."
Cons:
"I'm disappointed that richmond vets have gone down the route of shear over charging customers now."
"Went to the sit and wait... next minute it was 82 quid I was shocked not asked once if we could pay the bill or at least tell us how much it would cost at all just presume you have the cash."
"I was told when I visited 2 weeks ago the prices where going up by 100% next month? No idea why?"
"Have used these vets for years, but since in changed hands prices have nearly doubled."
"Seriously gone down hill the last 6 months, since the take over prices have shot through the roof."
"I'm absolutely shocked at how much a 15min simple surgery is."
"However, the prices have gone up....."
Accessibility and Communication
Pros:
"Called regarding an issue with my dog. I got an appointment much quicker than I expected."
"The vet that I saw was friendly and reassuring and took the time to answer all of my questions."
"We were able to get an appointment on the same day, and got to see the vet spot on time."
"I have been using this particular vet's for 13 years now, and it's always been easy for me to book an appointment within the same week of me making a phone call."
"Everything done professionally especially with Covid ....receptionist,s lovely can certainly recommend price too was great!"
"Easy to find, staff very friendly."
"I cannot thank this vets enough or praise the fantastic service we recieved."
Cons:
"A month later I started trying to call the vets... the paperwork hadn’t even been looked at."
"It was taken over a couple of years ago and I have lost confidence in the remaining vets, as many just come and go."
"Phoned to book my dogs booster only to find no more Saturday appointments or evenings so if you work not sure what you're supposed to do."
"GONE DOWN HILL AVOID MASSIVELY My cat as bladder and kidney cancer and is on palliative care so obviously not long left I phoned up this morning to be told the next available appointment to have her out to sleep is June!"
"normally very good never had a problem until now but trying to get through to speak to some is ridiculous."
"trying to get through to speak to someone is ridiculous I've tried 73 times from 9am till 16.30."
"I started trying to call the vets who were either permanently engaged or didn’t answer at all."