The Pet Vet Reviews Summary

Staff and Service

Pros:

• "Always took very good care of my dogs, staff is very nice and friendly."
• "Wonderful practice. Friendly and knowledgeable reception staff."
• "They're very upfront with pricing, compassionate, and good availability."
• "Everyone seems to be very friendly professional understanding and empathic to all our needs."
• "Brilliant friendly staff who would go out of their way to advise you best they can based on their personal experience and professional expertise."
• "This practice has some fantastic vets who truly go above and beyond for you and your pets."
• "Both reception staff and vets are so helpful and patient."

Cons:

• "They made an insurance claim for a condition that my dog didn't have (tested negative for) and have duplicated some claims."
• "The vet that said all of this a Romanian woman like me .... didn’t even look at us .. just said all of this in 5 min."
• "Make sure you don't have an expensive breed of dog, they WILL rinse you of as much money as they can."
• "Tried for two weeks on one occasion to get through on the phone as we were paying for medications that weren't given."
• "I was not satisfied with the receptionist when I called today as she kept me waiting at the desk for 5 minutes while she made small talk, unconnected to the business with someone there with his pet."
• "Each time you speak to somebody you get a different answer and they never apologise."
• "The staff at reception are very friendly but unfortunately the gentleman I saw who looked at my dog was very rude and not very understanding at all."

Facilities and Accessibility

Pros:

• "The premises are very modern and super clean they do everything on site, and the added bonus they are open 7 days a week."
• "There is plenty of car parking spaces behind the practice, and a very short walk to the entrance, once inside the waiting room is very clean and very spacious, helps with keeping pets apart."
• "The Pet Vet was beautifully clean despite being full of dogs."
• "I also love the layout itself, it has a cat and a dog area and the bright colours make you feel calmer and more welcome."
• "Large, separate areas for cats and dogs. Appointment was kept to time."
• "Excellent state of the art premises (with a coffee machine!)"
• "Much nicer and cleaner than other vets I've been to in Doncaster."

Cons:

• "They are having a extension done at moment so it's not as good as usual because the dogs and cats are a bit close and not as many seats."
• "Waiting in queue to pick spot on up for 25mins. Then couldn't find me on system. Order wasn't ready."
• "50 minutes waiting for my appointment."
• "Lacks reliability, my cat was booked in for neutering I turn up and they have no recollection of appointment."
• "The disheartening part was the receptionists saying that a vet/nurse can't look without a consultation and to come back if anything bad starts happening."

Customer Experience

Pros:

• "Booked us in even though they were booked up where others wouldn't/didn't!"
• "After speaking to the manager (Sam) we're very pleased with the help and understanding we're getting and how quick Sam has resolved our problem."
• "They go out of their way to ensure you have a good experience."
• "What we got quoted was the price we paid, no extras, no add ons!!"
• "I have always been greeted by friendly customer service staff who have always been able to sort any problems I have."
• "They were so kind to us gave us all the time we needed despite it being so close to closing time and an extremely busy day for them."
• "Visited them recently with a stray cat and yet again they were very pleasant and helpful."