Vets4Pets Barnsley Reviews Summary

Customer Service

Pros:

• "Peter (the Vet) was quick to give me updates and results were given within 24 hours."
• "Absolutely fantastic service! We needed an appointment for our puppy and were booked in immediately by the friendly staff manning the front desk."
• "The staff are so friendly. The receptionists were helpful and knowledgeable and the care they gave my puppy was incredible."
• "From first contact to follow up phone call the team at this practice are outstanding."
• "As always totally satisfied, great reception staff, efficient and friendly."
• "Highly satisfied with all treatment and staff seen."
• "The reception staff are really helpful and reassured me while staying jolly!, as I was really worried about my cat. The vet was very helpful."

Cons:

• "The lack of compassion from the manager was non-existent and was totally unnecessary."
• "It was suggested to me by David the manager that I was not telling the truth over the conversation I had with Tom."
• "Reception are rude, they misdiagnose on the first appointment, ever time I go."
• "Arrived 10 minutes early and I wasn't seen for over 1hr and 45 minutes."
• "The waiting times at the minute are shambolic. Over 45 minutes for each visit."
• "Appalling attitude of reception and office staff. Long delays to be seen and lack of interest in welfare of your pet whilst you’re waiting."
• "Appointments simply aren't kept to! I understand emergencies happen, but to keep people and their sick pets waiting for over an hour after their appointment time before being seen just isn't acceptable."

Cost & Pricing

Pros:

• "No fee for the fix, thankfully."
• "Do not charge as ridiculous high emergency fee as others."
• "Also the vac4life is a real money saver."
• "The cost compared to our usual vet was £90 cheaper, wouldn't hesitate to use again."
• "Prices are very reasonable."
• "They sorted out our insurance claim for us and made sure we didn't have to pay any more than we needed to."
• "Brilliant vets. We had an emergency with our dog... She was seen as soon as we got there 1.30am."

Cons:

• "Vets4pets Barnsley care only about money!!! Nothing more."
• "Quoted £700 for her stay, before putting her to sleep was told the cost stood at under £600. Final bill came at just under £1000."
• "Very money oriented."
• "It's getting increasingly hard to be able to afford pets these days as insurance is so expensive and so is vets prices, this could be the reason for some people not getting treatment for their pets, greed of companies must be contributing to this."
• "They do overcharge for even simple things like bandage applications."
• "Making money has become the forefront of vets for pets and this seems to be the most important thing to Louise."
• "However, I am highly dissatisfied with the price since vets4pets became a limited company, the price for consultations has risen dramatically and treatment price has increased too."

Professionalism & Expertise

Pros:

• "All the staff are excellent at what they do, from the vets to the reception staff."
• "The vets, nurses and reception team are always really helpful and knowledgeable."
• "In the midst of an emergency when my dog required a CT scan they could not have been more helpful or professional."
• "I would just like to say a big thank you to Dr Eleanor Thomas for her professionalism and compassion when putting our beloved dog Fizz to sleep!"
• "They are good at diagnosis and up-to-date with the latest treatment options."
• "The Vets, Nurses and receptionists are always friendly and professional."
• "Would highly recommend this practice. All vets are professional and caring in often difficult and upsetting circumstances."

Cons:

• "Peter at vets for pets Barnsley misdiagnosed my dog on two separate occasions."
• "Staff unprofessional with my Daughter's terminally ill dog."
• "This vet also has never been any help with my working dog and seem to avoid me with him."
• "Took our cat to them after an accident... They told us that she had an injured jaw which was not the case."
• "Absolutely disgusting what they did to my dog! To the point where I had to take her to other vets to have her sorted out!"
• "Our little boy suffered for 8 months while we thought he had a spinal injury when after getting a second opinion it took 3 weeks and a successful surgery to get him on the mend."
• "This is my mini lop Teddy who sadly has been put to rest today due to misdiagnosis and mistreatment from Vets4Pets Barnsley."