Address: 2 Plantation Dr, Acomb, York YO26 6AG, United Kingdom
Phone: +441904782033
Rating: 4.3
based on 84 reviews.
Customer Service
Pros:
"Lovely ladies and great customer service."
"The staff here were so kind and welcoming."
"The reception staff are absolutely lovely, helpful, supportive."
"Staff were very attentive and gave advise on the phone also."
"Front of house staff are great."
"The women are brilliant, they are kind and compassionate and do as good a job they can."
"Rang up, to get abit of information on our frenchie, before bringing her in for a C Section. Spoke to Niamh on the phone. Absolute star ⭐️. Fabulous customer service & very well mannered."
Cons:
"Instead just ushered into a fairly shabby, messy room (which looked more like a messy office than a sanitary space)."
"IF YOU HAVE ANOTHER CHOICE OF VETS PLEASE USE IT!!!"
"The vet is unfriendly and rude."
"He has no compassion whatsoever and looks down on you and makes you feel a nuisance."
"Greeted us wearing an apron with blood on, very unkempt, unprofessional appearance."
"Whilst the receptionist/staff were lovely there was a complete lack of compassion, empathy and basic manners from the vet/owner."
"The most rude dismissive cold man I ever met Tim Stead should not be practicing!"
Cost and Affordability
Pros:
"I paid half of what other vets charge with a no fuss stress inducing claptrap."
"The prices a very cheap compared with most vets as you do Need to be able to deal with the after care of mum and puppies."
"Can easily get an appointment and prices are very reasonable."
"If you join the blue cross charity you pay about £40 a year for your pets medical attention/needs."
"The treatment was also a fraction of the price my local vet4pets charged."
"Also very affordable."
"The cost of the treatment was a lot cheaper than their surrounding competitors, all in all very pleased with the level of service."
Cons:
"Very brief look prescribed expensive medication with only a ten minute examination."
"Total cost cost £115 for the 30 seconds consultation and the eye drops."
"Charged me a fortune, I am a single mum of 3 and didn't have the money to pay there and then, but I had to."
"He showed no remorse and as soon as we came out the room, 'That's £200 please'."
"That'll be £310."
"Other commercial vets charged us fortune for visit, hospitalisation and did nothing to help Betty."
"I was fed up of spending over £300 a fortnight on prolonging a problem when the problem should have been solved straight away."
Professionalism and Care
Pros:
"Tim has looked after our Guinea Pigs for a very long time we always have a pair, we have had eye surgery, ovarian treatment … almost anything a little piggy can have we have always been treated with care and compassion when needed especially with the loss of a small animal when I have sobbed terribly all have gone to rest at Tim’s."
"The vet was very hands-on with my dog that my local vet was scared to touch. He did a scan, blood tests and had a quick detailed diagnosis."
"Took my pocket bully in for a c section. Everyone was lovely and was supplied with antibiotics and pain killers where as most other vets only offer antibiotics."
"Went to see mr stead for a second opinion. He made everything crystal clear and gave me options."
"Mr steads usually rushed off his feet,But the help is fantastic hes a good veterinary surgeon he's quick at dealing with issues an Efficient!"
"Amazing staff and Mr Stead is a great vet."
"Just had my Eldest cat in for an Operation to have his Thyroid removed Tim was brilliant with us."
Cons:
"Got poor treatment from this vet."
"worst ever, not only is he rude but he is so heartless in terms of peoples feelings when their pet is facing a problem or even dying."
"Will not be returning or recommending."
"Absolutely appalled by the lack of compassion, care and knowledge from the owner and vet."
"It's money to this vet not at all sympathetic when an animal has to be put down it's money and no care given."
"The vet is rude, negligent and has no compassion."
"Bad experience: rushed, unfriendly, bad communication."