Bromborough Road Car Sales Reviews Summary

Customer Service

Pros:

• "The customer service provided by both of them from the very outset has been superb; approachable, friendly, honest and fair."
• "Martin was excellent when I had a couple of issues with the car. Things don't always go perfectly in life, but it's rare to deal with someone so professional who gets things sorted with no quibbles."
• "Their approach to customers is exemplary - they treat customers with respect and courtesy and take time to understand their needs."
• "Absolutely fantastic service from start to finish, thanks to David and Martin."
• "Both David and Martin are totally reliable, honest and make everything effortless."
• "Their customer care is excellent and nothing is too much trouble for them."
• "From start to finish, I received impeccable customer service."

Cons:

• "POOR AFTER SALES. SPENT A LOT OF MONEY WITH THIS DEALERSHIP BUT SERVICE GONE DOWN HILL."
• "UPDATE 2 owner trying to bully us with a solicitors letter to remove the accurate review."
• "STILL NO FIX ON ON STEREO."
• "After a couple of months I took the car back to NISSAN with a warranty issue they were so unhelpful with zero customer care and don't give a dam attitude."
• "BONNET WAS SCRATCHED ON VALET, BONNET PAINTED BUT TOOK 3 DAYS TO PAINT AND NO LOAN CAR WAS OFFERED."
• "I went to view a car I'd seen on their website and the car really smelt of cigarette smoke."
• "Luckily she had the common sense to go elsewhere and buy a car from a legitimate dealer."

Vehicle Condition

Pros:

• "The vehicle is in immaculate condition and very low miles."
• "The car itself is spotless, well maintained and came with 3 month warranty which I have not had to use."
• "As expected, the vehicle was immaculately presented and their customer service was first class."
• "The cars are in excellent condition and Martin was incredibly genuine and helpful!"
• "The Renault Kadjar is simply amazing, in mint condition, as it was described in the ad."
• "The car was absolutely perfect and exactly as described."
• "New car is spotless and as described."

Cons:

• "ALSO STEREO HAS DEFECT AND WOULDNT REPAIR EVEN THOUGH CAR HAD WARRANTY!"
• "A few weeks later I realised that my car didn’t have matching thread tires on the rear and was concerned for my safety."
• "Once I had purchased my new car, I found the air conditioning and hands free / voice control in the vehicle didn't work."

Value and Pricing

Pros:

• "They also gave us a fair price on our trade in vehicle."
• "I felt I got a very fair price for my part exchange."
• "Extremely satisfied with the quality and price of the vehicle we purchased from Brombrough Road Car Sales and the customer service was exceptional."
• "I got a great trade-in price for my car and the Mercedes is a dream to drive."
• "Firstly, I got an excellent deal with my part ex car, and a great deal with the car I purchased."
• "He gave me a fair price on my part-exchange."
• "Got a great deal.The Suzuki we purchased was give a service,12 months Tax and MOT, along with a 15 month warranty."

Cons:

• "I WONT BE RETURNING HERE 18K CAR."