The Car Co Reviews Summary

Customer Service

Pros:

• "From start to delivery the service was outstanding, Sam kept me updated at every stage and the whole process was quick and simple."
• "Sam was more than accommodating and went the extra mile to provide me with everything I wanted to make my purchase special."
• "Amir was lovely to deal with, he's very thorough and knowledgeable."
• "Exceptional service, being remote from UK mainland I was concerned about both buying and trading in but Amir Abbas was absolutely brilliant."
• "Abdul was a pleasure to deal with, we had a little issue with the part exchange price once I arrived (after a 90 min drive), but once this was resolved the rest was easy."
• "The service I received from the car co was outstanding."
• "Great experience with this company - especially Shaz & the service team (Jason)."

Cons:

• "Customer service level 0!"
• "Very poor service, and I do not appreciate being lied to."
• "The staff were not only unhelpful but also shockingly rude."
• "Not the most enjoyable buying experience. Lovely car but the service left a lot to be desired."
• "The worst experience I have ever had."
• "absolutely the worst garage i have encountered in my life, i purchased an audi a7 with low miles."
• "Awful customer service and full of lies."

Car Condition

Pros:

• "The car was in mint condition."
• "Condition of the cars is near perfection. Valets done are 10/10."
• "Bought a beautiful Audi TT sline Ultra."
• "The car has been wonderful."
• "Car working perfectly."
• "I bought my Range Rover from this showroom, and I can say I was very happy with their customer service."
• "I love the car but there a couple of issues with it that I had to raise."

Cons:

• "Some decent looking cars but do have a close look as lots I saw had damage in hard to see places."
• "The car needed new suspension arms and new front disc breaks and pads."
• "The car needed to go into the service center to have a minor fault repaired."
• "Damaged the paint work which resulted in a respray of the front bumper!"
• "Once finally being able to drive the car after being fixed on a night drive noticed that ambient lighting on drivers section is not working."
• "However there are some broken parts at the back seat which I haven't realised when I was test driving."
• "Our car was delivered filthy on the exterior of the car the driver had also been smoking in the car."

After Sales Service

Pros:

• "The team over in the service station have been great too, sorting out a noise which I had noticed later on."
• "Great initial purchase and aftercare of the car."
• "The whole service team looked after the car really well and were helpful throughout."
• "Graham and after sales team were absolutely amazing and had the small problem rectified the very next day."
• "Every time my car is hoovered and washed after service."
• "Jay's professionalism and knowledge made my experience with their service department truly outstanding."
• "Thankfully they were dealt with quickly, politely, remotely and so far to my complete satisfaction."

Cons:

• "TERRIBLE AFTER SALES I bought a car online from The Car Co, and had it delivered."
• "Problems occurred after this, once a car is sold this company will try to fob you off and not resolve issues."
• "Please avoid this company, save your money elsewhere."
• "These cars come from auction / failed MOT holders and are passed by the place then put back on the road in a dangerous condition."
• "Do not buy a car with these people, they are scammers."
• "I strongly advise you not to purchase any vehicle from them."
• "This company does not understand consumer law nor do they want to. AVOID."

Purchase Experience

Pros:

• "I dare to say that I experienced the best car purchase, Mr. AMIR TORKAMANI first took the time to identify the need and test drive several cars."
• "Very happy with our car purchase. Brilliant service from start to finish."
• "Bought a lovely 2021 Tesla and contact/purchase experience was good."
• "Dealing with Zed was an absolute pleasure, genuine care for the customers needs and worries and not pushing anything."
• "Zaid was brilliant to work with, as we had to travel to collect our car, and he was consistent with updates and making sure we had a great experience the entire time."
• "I walked out as a happy satisfied customer."
• "Impressive and swift! I bought my dream car here yesterday and I would like to thank Mark, Shaz and Amad for your optimum service."

Cons:

• "To anyone considering buying a car from The Car Co, my advice is simple: don't."
• "Do not even think about buying a car here.."
• "If honesty and decency is important for you, stay away from this 'family owned business'."
• "They are not a place to buy a car from if you don't want to lose your money very bad people stay clear."
• "Wanted to buy a car with them and everything started off nice. Then on the day of pick up they ringed me telling car I'm going to buy was in an accident so they can no longer sell."
• "Started off really well bought a Porsche Cayenne but ended up with problems which we had to pay for!"
• "The salesman is a blatant liar..you know who you are..would never go anywhere near this place again or recommend to anyone."