CarShop Wakefield Reviews Summary

Customer Service

Pros:

• "The entire transaction was handled smoothly and efficiently, thanks to your team's expertise."
• "Sameer was great to do business with. Very happy with the service I was given."
• "Adam Firth was extremely helpful, nothing was too much trouble for him from start to finish he was professional and listened to what we were looking for."
• "Today we were seen my Nikola, who was extremely attentive and knowledgeable about the particular car we came to look at."
• "Mariusz and Will have been absolutely fantastic. It was our first time buying a car and they have gone above and beyond from the 1st call to driving out our new car from the shop."
• "Josh at CarShop Wakefield is fantastic, he helped me to get a fair price for my previous car, he was also very friendly and professional."
• "Adam Firth really helped us out today. Listened to exactly what we asked for and worked with us to meet our exact requirements."

Cons:

• "Dealt with the carshop for many years now unfortunately I returned to look and test drive a car and was rudely spoken to and wouldn’t let me test drive the car."
• "The worst experience I have ever had with any company and will never ever buy a car from them again and neither will any of my family or friends."
• "Arranged pick up for car, had to wait two hours just getting told to sit and wait. No one came to see us until we went to them."
• "The desk staff at Wakefield are so useless it’s unbelievable."
• "I have never known an after sales/repair team as useless."
• "Seriously how does anyone give this company anything other than a 1 star review?"
• "What a joke this company is. PLEASE AVIOD BUYING FROM THEM."

Car Quality

Pros:

• "Also, I should mention the car runs great, I've been driving around all week and had no problems."
• "The fact that your team addressed the paintwork issue speaks volumes about your dealership's integrity and dedication to customer service."
• "Bought Hyundai i20. Great service from Carshop."
• "Thank you so much for all of your patience and support in helping me buy a new car that suited my disability."
• "Adam was very informative and helpful, very friendly and a pleasure to do business with. UPDATE: after sales service from CarShop Wakefield was great."
• "The subsequent repairs and refinishing of the vehicle's paint were carried out efficiently, ultimately restoring the car to its promised condition."
• "They did final check and found brake pads not to be right and replaced."

Cons:

• "As I eventually drove off in car had to return as warning lights flashing with low true pressure !!"
• "When I first bought the car, there was an issue with the car."
• "The car wasn’t actually ready, it was being valeted, then when asked if it had been serviced, the answer was no."
• "One of the tyres on the car was bit closer to the legal limit than I was comfortable with."
• "Shiny showroom and nice website, but sold me a faulty car and are ignoring my attempts to contact them about it."
• "Bought an electric car 3 months ago. Cold weather stopped car from working and came up with battery faults."
• "They sold me a car with an outstanding call back from Astra."

Value & Integrity

Pros:

• "The service is impeccable, hence why we have returned several times."
• "Would definitely go again and recommend."
• "Amazing company! After being left in a very sticky situation with a previous finance company these guys went above and beyond to help me and my very short time limit!"
• "Gareth and Jamie were absolutely fantastic!"
• "I must commend William for his professionalism and patience."
• "Staff friendly and price for my car was fair."
• "A great experience! Staff are very knowledgeable, not pushy and a pleasure to deal with."

Cons:

• "Do not buy a warranty from this company. I bought a 3 year warranty for £949 have sold the car as I hated it after less than 1 year and they will not issue a pro rata refund for a policy I can't use...DISGRACE"
• "I said I wanted my money back under The Consumer Rights Act but was told the car would be finished that night ready to collect in the morning."
• "I could have got this problem fixed myself and saved a lot of money on petrol."
• "I have had a genuine issue with my vehicle which has cost my £400 to correct."
• "Car off road for 10 WEEKS! £10 a week as COMPENSATION."
• "That company just want to rob you. Part exchange value is based on a ridiculous price set by We Buy Any Car."
• "My advice, through bitter experience of dealing with this dishonest and thoroughly incompetent company is to avoid, avoid avoid."