Address: 8 Julia Ave, Huntington, York YO32 9JR, United Kingdom
Phone: +447793821603
Rating: 4.8
based on 150 reviews.
Customer Service
Pros:
"I had a few questions that week and Called and spoke to Victoria and Stuart who were both very helpful."
"Everyone has been friendly and the deal went through very smoothly!!!"
"Very friendly staff! They defiantly go the extra mile for there customers."
"Fantastic customer service from Victoria and Stuart. Absolutely no problems buying my car from start to finish."
"Stuart and Victoria are friendly and helpful and very approachable."
"I experienced a very friendly and efficient service from Victoria and Nick."
"The team were all professional and extremely friendly."
Cons:
"The woman who deals with all the complaints are horrible to deal with and treats you like it’s your fault their terrible cars breakdown!"
"I reported a problem the first week and was told the manager would ring me back never did after a month and a half later."
"The management where rude and disrespectful and will rip you off if they think they can get away with it."
"Never heard so many lies in my life !"
"I got the call(not from the boss) informing me they would refund my money, no apology no nothing, a very blunt conversation."
"DONT BUY FROM HERE!"
"Clearly didn't want me to make a fuss about what would seem to be a dodgy mot and a non road worthy car!"
Car Quality
Pros:
"The Hyundai 120 we bought is in top notch condition, low mileage and runs like a dream."
"The car was valeted and in great condition when I picked it up."
"The car I have chosen was as advertised."
"We found it in excellent condition and fully valeted to the highest standard as they promised."
"The Audi is a dream to drive and has obviously been well maintained by the previous owner."
"Bought my Vauxhall Corsa from here, great condition, low mileage and runs perfectly!"
"I am delighted with my new car which was prepared to a very high standard when I called to collect it."
Cons:
"Had to take the car straight back as it had a coolant leak."
"Firstly, the car came with parts missing (I knew this) but the company failed to actually replace the part which they said they would!"
"I broke down at a set of light the car wouldn’t start it had to be recovered after a couple hours at another garage they finally found out the EGR was broke and the DPF completely clogged all caused by a remap later confirmed by (ACE engineer) monks cross denied all liability to fix the car until the finance company and (ACE) got involved."
"I then had issues with the window which the company refused to cover under warranty!"
"To top it all off when the car was 3 days out of warranty the tyre explodes due to the wheels not been aligned correctly!"
"It was soon apparent that this car should never have passed an mot, 5 mot failures 8 advisories including brake lines."
"Doing the mot revealed multiple things wrong with the car including needing a gearbox recondition, little or no oil in the gearbox."
Value and Extras
Pros:
"Would highly recommend, the 3 month warranty is a added bonus as well."
"Really friendly staff and great value cars."
"They also offered a courtesy car!"
"The customer service is excellent, and the cost is very good."
"Love the car and also the aftersales service."
"Fantastic selection of cars at great prices."
"Love the car and it came with free 12 month RAC cover."
Cons:
"Although I did get a refund I was left bewildered as to how a so called reputable car dealer could try and get away with these things."
"All this garage cares about is taking your money."
"You may also see there reviews on facebook have been removed by themselves as they tried to argue with my review then upon telling them I would be happy to share screenshots of the independent report done by ACE (automotive consultant engineering ) who are a completely independent company they removed all reviews from there facebook page if any one would like to see the reports you can find me on Facebook @ben James or @ben jobling"
"Gor a decent deal on a car but they were awkward to deal with."
"I bought a Skoda Octavia from this dealer... and the car has been a disaster."
"I know this is a used car dealer, so what can I expect. I purchased a car in March 2019, I asked for some money off for a couple of missing items, in particular the rear parcel shelf. I was told I couldn't have any money off, but the rear parcel shelf would be posted to me. Well I give up, I never received the rear parcel shelf. So be warned, do not expect the after service to be very good."