Portland Autos Reviews Summary

Customer Service

Pros:

• "The initial telephone call set the scene for the continuing theme of a personalised but non pressured assistance during the purchase."
• "A very pleasant and professional approach - Adam Watson helped me without any pressure and very professional."
• "No pressure to buy, Adam was in contact throughout, answering any questions I had which really made it a great buying experience."
• "Adam dealt with sale of the car from start to finish, with great communication and efficiency."
• "Had a very good buying experience from initially viewing the car through to picking it up."
• "I dealt primarily with Rob and James. Having made a long journey to the dealership, I was welcomed in a great manner by Rob."
• "Absolutely first class service throughout the entire process. James handled the purchase of my vehicle and his diligence and attention to detail was fantastic."
• "Professional, relaxed environment. Quality stock, immaculately presented."

Cons:

• "Paid £1000 deposit at 4.30pm changed my mind called at 9am the following day and they were only willing to pay me £500 back."
• "Unfortunately on driving the Range Rover away, I noticed a warning light because the key batteries were low."
• "The company present their cars immaculately online and made doing business remotely very easy. Unfortunately, after driving the Range Rover away, I noticed a warning light because the key batteries were low."
• "James at Portland Autos was quite unapologetic, he felt the need to remind me that I’ve bought a 9-year-old car and these types of issues are to be expected."
• "Contacted them regarding these issues and they stated none were present when I purchased the car, even though all were noticed within minutes of leaving their forecourt."
• "I suspect a lot of the 5* reviews are not genuine."
• "Bought a Tesla Model S from them and experienced issues with the car."
• "James admitted he didnt tell us this and assumed we knew??!!"

Quality of Vehicles

Pros:

• "A special car, beautifully presented and now a true privilege to own."
• "Best luxury car deal so far and friendly staff. I have bought my two Range Rover and looking forward to buying more."
• "The vehicle itself exceeded expectations. Couldn’t be happier."
• "I purchased an Aston Martin Vanquish from James @ Portland and the service was exceptional, he took the time to show me the car and replace two rear tyres."
• "Portland Autos were very accommodating to my requirements as I was not ready to purchase the car right away and held the car for me for circa 2 months on trickle charger etc."
• "I’ve bought two beautiful cars from Portland Autos and have a third one coming in Oct."
• "James and Rob can’t be faulted. Collection day, car presented in perfect condition and Rob took me through the features."
• "Recently purchased a stunning BMW M5 from here and I’m absolutely in love with it!"

Cons:

• "The Porsche Panamera that I was willing to purchase from James at Portland had a fault with the rear light which was loose and full of water."
• "Within 24 hours the car had developed 3 additional faults, with the parking brake showing an error, paddle shifts on the steering column not working."
• "Portland Autos should learn to fully prepare their cars to prevent these issues happening to other customers in future."
• "Went to view a car they had for sale as I was rejecting a main dealer purchase (which they doubted would happen to my face) also don't let you test drive unless you pass their lenders credit check."
• "A little disappointed, having asked for confirmation that the vehicle was oil leak free (Defender), to arrive all the way from Hull to find a splash of oil on the ground beneath the vehicle and an oil stained sump and engine block."
• "Bought a car from them and it’s the worst experience ever they never Mentioned the car had a faulty crack headlight on my Audi R8."
• "I was a Tad surprised he didn’t know his product as this feature was standard on the car, not an optional extra, but a standard fit."
• "As soon as I arrived, James made me feel very welcome. I was taken away by the professionalism of James, James, Adam and, of course Clive."