Address: Brightside Way, Sheffield, S9 2RQ, United Kingdom
Phone: +441142050482
Rating: 4.5
based on 440 reviews.
Customer Service
Pros:
"The customer service received from Andrew Pass & the team at Sheffield has been exactly as you would expect from Sytner BMW... they made the process of acquiring my new 330E from their used stock easy and seamless."
"Dan’s service was incredible from the first email through to the completion of sale and even with a follow up."
"Richard cooper went out of his way to get me the deal I wanted with the bmw x5, his team made me and my family very happy with our purchase and we shall definitely be doing business with your again once we upgrade thank you so much for making it all happen."
"Jason who was my service advisor has excellent customer service skills."
"I dealt with Steve Vickers who was excellent throughout. He was very efficient with great communication which made the purchase stress free and very quick, receiving the new car in a week of first contact."
"Paul white hurst and Shazard Anwar were amazing, both were very attentive and went above and beyond."
"Chris O Donnel was fantastic from start to finish, he kept us updated with daily calls and every question we raised, he found the information for us without hesitation."
Cons:
"Poor communication: He was given very little information about the progress of my repairs, and he was often promised updates that never came."
"Dismissive attitude: I feel that BMW has not taken the problem seriously, and has often dismissed his concerns."
"The customer service before the actual sale of their vehicle is ok. I have returned my car on several occasions to inform them about a fault which they did not find."
"Absolutely rubbish, I had problem with rear differential, they diagnosed (which I have video recorder to prove) they said no it's front differential causing the problem."
"Shocking place and service from the service department."
"Then when I asked for the trade in price that I received everywhere else they didn’t bother contacting again."
"Not the experience I expected from BMW dealership! The sales advisor was arrogant and rude, not for a moment he treated us seriously."
Showroom and Facilities
Pros:
"Lovely building and surroundings a credit to the Sytner group."
"The entire set up is amazing. The staff were all polite."
"Great complimentary coffee which is really good there is complimentary tea hot chocolate water options too."
"The whole experience was excellent, from the service provided by Jacob to the dealership itself, which was very impressive."
"Sytner Sheffield offices and showrooms are a world class and top notch facilities."
"Everything you need in the BMW department! Nice welcome, friendly staff, modern spacious showroom, all you need on site."
"The showroom is well presented, tidy and welcoming."
Cons:
"They put someone else’s car registration down for the year tax."
"They charged me 5,500£ for opening the engine and make a diagnosis and they gave me my car back undriveable."
"There is ABSOLUTELY zero excuse for this behaviour as both the Select Used Car Manager, the BMW Approved Sales manager and the MD of Sytner are fully aware the car CANNOT BE LISTED OR ADVERTISED OR PROVIDED WITH A WARRANTY."
"It took 3hrs for them to handover my new car."
"Charged for parts that didn't need. Lied about fault being cleared when still present after spending."
"Look how they put the parts of the cars on the leather seats. Unacceptable."
"The car also appeared to have a turbo problem as some white smoke was produced after a longer motorway drive at idle."
Staff and Service
Pros:
"Richard Cooper was amazing very helpful and always went above and beyond."
"Jake was a pleasure to deal with, he took good care of me with a great deal, and a speedy service."
"Paul and Joe were so helpful during our recent purchase. Nothing was too much trouble, they were knowledgeable and a pleasure to do business with."
"Bart is an exceptional sales person and has made every interaction feel easy and stress free."
"Being a female myself, it was so nice to deal with the lovely saleswomen, Stevie and Jayna."
"Absolutely amazing service from Jake, Chris and Shaz."
"We would recommend sytner Sheffield every time."
Cons:
"Never really listened to the spec of vehicle I wanted."
"However after purchase it subsequently transpired that the car did not have a full service history."
"Long story short: BMW are making my father pay for a car he has been unable to drive for 6 months due to the time it is taking to fix a factory fault and they see no issue with completely appalling service."
"Lack of transparency: He was not given a clear explanation of why the repairs are taking so long."
"I'm not the type of person to make such a post or review but I feel I must make other people aware and advise everyone to STAY AWAY from this dealer."
"Now it has recently ran out of warranty they seem to have found the issue."
"Won't ever visit there again. Clearly didn't know what it was even though they hold thousands of pounds of machines."