Address: Denby Dale Rd, Wakefield, WF2 8DH, United Kingdom
Phone: +441924433426
Rating: 4.6
based on 402 reviews.
Customer Service
Pros:
"I had the best experience buying my first car with Cars2!"
"We would have no hesitation in recommending Joe and Cars2 Hyundai Wakefield to our friends and family."
"The staff are very welcoming and accommodating."
"I felt like a valued customer and not in any way pressured to purchase, which made me want to buy with you even more."
"He was thorough and honest, he made the whole time really easy and enjoyable."
"Incredibly friendly and accommodating sales man, Sam Jackson."
"Excellent Customer Service by Jimmy Gray."
Cons:
"Life is difficult enough being a pensioner in these times during the cost of living crisis without using this dodgy car dealership."
"Never been to a car garage so unprofessional in my life."
"Viewed car and before agreeing to the deal cars2 promised to sort out paintwork on bonnet and above windscreen, returned car to them for further mechanical work as well, car returned back with incomplete paint work and more excuse than you could imagine."
"Staff in centre appear disinterested and disorganised."
"Shocking customer service if you can call it that, my wife bought a c1 from here."
"Cars 2 in other locations seem to be slacking, the Wakefield branch is just as bad if not worse."
"Worst car buying experience ever!!!"
Sales Experience
Pros:
"Sam Jackson has been incredibly helpful in talking us through our various options and was very knowledgable on the different technical features of the cars he showed us."
"Great service from start to finish."
"Dealt with Caleb, absolutely amazing, not pushy at all. Guided me to the best deal what suited me."
"Sam was really helpful and listened to what we wanted."
"Sam was extremely helpful and friendly in his approach."
"Had a great experience buying a car a Cars2 with Max today. He spent a lot of time with me trying to get the best deal."
"Amazing! Sam Jackson at Cars 2 Wakefield Hyundai was courteous, empathetic, articulate and engaging."
Cons:
"Lied to regarding dealer fit options which were not fitted, made to drive over and spend 5 hours of my Friday afternoon only to be told to come back tomorrow."
"Bizarre sales process wasted my time."
"Less then one star if that was an option. I came in with my partner thinking of part exchanging our car. We was told we had to put down a £100 deposit before any credit checks or anything had been done."
"Finding a car was easy and pleasant, but once the paper work was signed and deposit was paid it just became a disaster."
"Absolutely shocking service. In your face the moment you walk through the door."
"Wouldn't buy from here again. I normally buy from dealers but this is the worse I've used."
"Don't waste your time. Booked a test drive days in advance to be then called again on the day asking if I was still interested in a test drive."
After Sales and Support
Pros:
"We had excellent after sales as well when Joe took us through controls of the car and the technology."
"Thank you so much, Sam. You have restored my faith in car sales people and customer service."
"Thank you for your superb customer service, if I could have put more than 5 stars I would have."
"Caleb, the car salesman at cars2 with, provided exceptional service and expertise throughout the car-buying process."
"Sam was very friendly, listened to everything I wanted from a new car and managed to pick a car that both suited my needs and was in the price range I was looking for."
"Really happy with our new car. Special thanks to Bobby, sales who was really helpful, Harrison who got the deal over the line and Tom who did the handover."
"Brilliant service from Sam, very tentative to my requests and needs."
Cons:
"When I went to collect the car they had not got all the correct paperwork to register the car despite two phone calls prior to collection to confirm all was in order."
"I then had to get hold of the finance company, that these guys set up for me (yes, I had to), to get them to pay an outstanding bill on another car for £30."
"When picking up the car was told the arranged time of 1:00 had to be delayed."
"After arranging a collection time and arriving to collect the car we were informed of missing some documentation and that we would not be able to collect the car that day."
"Was due a refund due to part exchange value changing which has still not been paid 9 days after collection... the list goes on."
"Then Caleb didn't even called us to tell what is going on."
"When I picked my car up I had to argue with them because of some damage on the car that they said would be sorted."