"The chicken fillets and chips were yummy; I ate them in a comfortable window seat."
"the food was cooked perfectly, lovely and fresh and hot, service could not be faulted, very polite."
"the food (which took about 10 minutes) was hot."
"Prompt service, piping hot food, supplied all dips (a KFC failure at most branches) and nothing missing from the order."
"Fillets and wings great.."
"fillet burger great, all orders in take away bags only."
"Same today, lovely and hot even though we drove a couple of miles to somewhere a bit more scenic to eat it."
"One of the Cleanest stores I have ever visited including the toilets that were immaculate. The food didn't have too much sauce on the burger like you usually get from KFC, perfect."
Cons:
"The chips had no taste at all and definitely not crispy like the box stated, the barbecue sauce tast like it came out of a cheap 99p bottle."
"Chicken was dry so really needed the sauce. Festive chips were ok, but they didn't shake the chips with the flavouring so it was mainly lumped on a few odd chips."
"the chicken coating was so salty it burned my tongue. never again"
"Chicken was dry and one piece of chicken was missing most of the skin, and it was cold."
"The chicken was so greasy, we were unable to eat it!"
"Luke warm inedibly greasy fried chicken which taste like it has been sitting in cold oil for a long time and refried more than once."
"The food is great when they get your order right. Some of the staff tend to be a bit unfriendly and poorly managed/trained."
"Chicken not dripping with oil, nicely dried to perfection. However, gravy didn't have any chicken flavour."
Customer Service
Pros:
"I had a fabulous experience eating in at this restaurant, where I was served quickly by staff."
"Victoria was amazing as the app wasn't working and made sure that everything got sorted."
"Store seemed clean. Staff were friendly and helpful, order didn't take too long to get ready."
"Very good service at kfc. Staff very good."
"Amazingly friendly staff, I being the clumsy person I am dropped my krushem on the floor outside as I was leaving."
Cons:
"Ordered from the machine, never again when went to collect I commented on the wrong drink which was delt with by rude customer service."
"Very poor told that the 2.99 meal was not available. Duty manager unhelpful stating she was not on duty at the time."
"Abrupt staff. Staff appear angry and frazzled. No cutlery and upon request there was none available."
"Poor service. Staff have been rude and ignorant the past few times I've been there."
"As we waited for our food we laughed at a sign that read along the lines of 'please check your orders as we keep getting them wrong if you leave the premises your stuck with what you've got'"
"Very bad experience from the staff HELEN, she was behaving really rude to me and my family."
"Refused to take my order at the till to concentrate on the drive thru customers."
"Shocking service took 40mins to get served and 15mins for our food to come on top of that they gave us burnt chicken after waiting all that time."
Cleanliness
Pros:
"The place is fairly clean but service is a little slow due to I feel under staffed."
"The toilets were thankfully clean and the food (which took about 10 minutes) was hot."
"One of the Cleanest stores I have ever visited including the toilets that were immaculate."
"Clean, fairly quiet, although some foods not available we were made clear about it before ordering."
"Fairly new outlet and it shows. Large open eating area, air conditioned and nicely fitted out."
Cons:
"Touch screens were smeared with dirty fingerprints. Food on the floor throughout the whole restaurant seating area."
"Went in about 7.20, hardly a clean table to be found, omg guys get the cleaning cloths out, no excuse."
"Absolutely filthy. Every single table is dirty. Floors don't look like they have been cleaned for a week."
"Filthy restaurant, rude ignorant staff and substandard food."
"Dirtiest KFC I have been to. Complained to staff and it didn’t seem to register."
"The floor was so greasy that it was hard to walk, they claimed it was from the wind outside,not quite sure how that would make a difference."