Pure Cars Reviews Summary

Customer Service

Pros:

• "Fantastic service from start to finish."
• "We dealt with Nick and were very well looked after."
• "Walked in yesterday and had an amazing customer service service from a young lad named Bailey."
• "I purchased a car from Sam @ Pure Cars. He was a pleasure to deal with."
• "Brad was very welcoming first off, I didn’t feel pressured."
• "Delighted by the service from Brad! Made the journey excellent from start to finish."
• "Was welcomed from getting out of my car to driving away."
• "The service I had from all their staff, including Sam, from servicing to the staff who sorted my sale was exemplary."

Cons:

• "The after sale care provided by this dealership is so poor I am now seeking legal advice."
• "The outside of the car was poorly detailed and had scratches."
• "They said they wouldn't refund me as I need to give them chance to repair the car."
• "I was told it was my fault and I must of placed another order."
• "We were really happy with the service/deal up and till this point and it’s just left a very disappointing atmosphere towards the dealership."
• "We did have an issue when we collected it, I called Bailey and he could not apologise enough, not his fault, but it wasn't a problem."
• "When enquiring about the car had phone call after phone call couldn’t of been happier soon as you want something off then you get no response back or just pure lies."
• "The repair they did not fix has led to me having in the region of £8,500 of money to make up."

Vehicle Quality

Pros:

• "We ended up with a good car for a good price."
• "I will be indefinitely using this company for any future purchases."
• "Collected the car yesterday and very happy with the condition!"
• "Got it over the line for me quick as anything."
• "Travelled from London to Wakefield to buy a Mercedes c-class."
• "Excellent After Sales/Service and fab car!"
• "PureCars showroom is state of the art, very impressive."
• "I have been asked if the car is brand new it looks that good 👍🏼."

Cons:

• "One of the worst decisions Ive ever made."
• "The car was up to temperature which I found odd, it was a freezing cold winter day."
• "I have never heard an engine sound so poorly... it was firing on 5 out of the 6 cylinders."
• "The outside of the car was poorly detailed and had scratches (only minor which would probably buff out in fairness)."
• "Both the front headlights were held on by cable ties, air con didn’t work, exhaust was really badly rusted."
• "The car was received in poor condition with swirl marks all over the paint."
• "Bought a fiesta eco boost from Brad at pure cars, by far the best car buying experience and will make my return when due for a change."
• "They said they wouldn't refund me as I need to give them chance to repair the car."