Cars2 MG Wakefield Reviews Summary

Customer Service

Pros:

• "Excellent service from the team especially Charlotte who dealt with our Motability order from start to collection today."
• "Brad is brilliant and professional expert helped me from the first call I made to purchase until I set off with my New car."
• "Lee was very helpful and straight forward with me. I felt very comfortable with the deal."
• "Very happy new year new car great service from lee."
• "Ian was really lovely, helped us find the perfect car & was incredibly patient! Not pushy at all."
• "Joe was very easy to talk to and not pushy."
• "Dealt with both Lee and Joe, both very helpful, friendly and informative."
• "I’ve been today to order my Motobility car and Lee the sales man really knows what he’s doing."

Cons:

• "We were going to go back when we were ready to start looking again. No chance not now!!"
• "The salesman Jacob initially ordered the wrong car, of which it took over a week for us to be informed of."
• "Booking the service was easy, however when taking the car in they had not had the information passed on from the sales team."
• "Appalling experience. Left a £500 deposit on an MG ZS EV in December which arrived in February. When I suggested an early March pick up, so I could have a 20 plate, was spoken to in a disgusting manner and threatened with having my order cancelled and deposit forfeited."
• "Rip off merchants, waste of time looking at any car under their name."
• "This particular dealership are no better than a dodgy backstreet garage - they have a shiny showroom and a veneer of professionalism but their service level once things go wrong is atrocious."
• "I purchased my fiat 500L from Cars2Ltd MG Wakefield I dealt with Asif Mohammed what a pleasure it was he was very professional and helpful he dealt with my pre purchase issues and on collection Joe the handover guy was a star he was very efficient and professional also."
• "Ordered our car neg reg from here, worst experience, zero customer service, half an hour before collection was advised there was a safety fault, 3 weeks later no car so cancelled the order, they were bothered at all, genuinely poor service and the manager should be ashamed of the lack of attention and compassion his staff shown."

Car Quality and Features

Pros:

• "It was a wonderful experience, very please with my new car, Brad was informative and helpful."
• "After having a bad experience elsewhere trying to find a car, I came to Cars2 without the expectation of finding what I wanted."
• "Went to get a new car and was hesitant about electric. But Mohammed Asif was the man, he knew all the answers to the questions that I had."
• "We visited Cars2 Wakefield and was greeted by Az. He was very friendly and knowledgeable."
• "Purchased a new MG ZS from Wakefield after trading in my old one (also purchased from MG Wakefield)."
• "Happy with the purchase ! Brad was super helpful and really nice, made nice savings thanks to him."
• "Collected our new MG Trophy in white 31/07/2023, our second MG from Cars 2, was a pleasure doing business with Joe and Ahmab both very helpful and product knowledgeable."
• "Amazing experience, purchased new Dacia Jogger. After calling round over 40 dealerships to find a jogger Ian was very helpful getting us one the next week."

Cons:

• "Avoid cars2, especially this branch. My partner was missold a new car having android auto, when it only had apple carplay."
• "Issues with the car on delivery. Wasn't cleaned and there was a trim hanging off."
• "There is Electrical problems on the car and only offered a courtesy car that was about a month in advance."
• "The car is currently being recovered to a different main dealer and I'm in a car via the RAC until mine is repaired."
• "Bought a used high mileage/used EV from this dealership - no faults declared, after driving it for 30 miles or so I noticed the battery percentage wildly fluctuating, car is essentially a local run-about which can't be used at speed otherwise the percentage fluctuates and the battery will shut down."
• "Less important, but they also misrepresented the mileage of the car by c.12k miles."
• "Appalling service, and complete lack of adherence to basic standards of behaviour."
• "Came here to test drive an electric car for my mother who was changing to fully electric for the first time."