Sandal Wakefield BMW Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Louis made the handover of my BMW a truly unforgettable experience."
• "The team at Sandal are all fantastic."
• "ABSOLUTELY FANTASTIC customer service from Jack Howden from start to finish."
• "John Ledwold in particular has been absolutely brilliant."
• "A truly enjoyable experience! A first class service buying an approved used BMW from Sandals."
• "The whole experience of our purchase could not have been bettered. Louis Nelson was amazing."
• "Five star service from Louis at Sandal BMW Wakefield this weekend."
• "Absolutely first class experience from initial enquiry to hand over, could not be any happier."

Cons:

• "Awful Service, please avoid. Bad experience at this dealership."
• "DONT WASTE YOUR TIME OR MONEY - THEY DONT DESERVE TO HAVE THE BMW BADGE OVER THERE DOORS!!"
• "Service from staff at Stradstone Leeds was a bit grumpy and low so we came to bmw Wakefield."
• "Contacted the service department after being advised my Crankshaft Pulley was worn by Vertu, York. The response was 'I’m not taking your word for it so will be £172 plus VAT for inspection'."
• "Received excellent service from Rob Chapman when purchasing my new car. I was travelling down from Glasgow at short notice and Rob and the team worked late to make sure the car was ready within 24 hours."
• "Just want to say a massive thank you to Luke and Saj at Sandal Wakefield. The transaction was seamless, and they kept me in the loop at every stage."
• "Was in the market for a 530e Touring, Sandal had one on pre-prep and gave me a really good overview of the car by video (taken by Louis). Loads of excellent communication, really accommodating in the sales process."
• "I had an issue with my car, contacted the team here and was pleasantly surprised about quickly and efficiently I was dealt with. Extremely polite and professional throughout. Particular mention to Jordan."

Quality of Car Handover and Explanation of Features

Pros:

• "The handover of my new vehicle was nothing short of seamless. Louis walked me through all the features and settings."
• "On the day of handover Jack went above and beyond to make that day unforgettable."
• "Absolutely fabulous!! My recent purchase was seamless. I can't thank them both enough."
• "Collected my new 220i gran coupe yesterday. This is my second car I have bought from John Ledwold and Stephen Thurman, the service you get from these two is second to none."
• "I highly recommend Sandal BMW Wakefield and their salesman Jack Howden."
• "Top notch stuff from all while delivering Phytonic Blue 3 series. Mostly remote, special thanks to Stuart from sales and Amy from finance."
• "Excellent service from start to finish from everyone at Sandal, Wakefield. Ikhlas was a pleasure to deal with from the initial enquiry, arranging an appointment for a test drive and driving away the very next day!"
• "Absolutely first class experience from initial enquiry to hand over, could not be any happier."

Cons:

• "BMW issued a recall notice in June 2018. My car has been maintained and serviced at Cooper BMW since then. Unfortunately when my car broke down due to the recall electrical failure it was closest to Sandal BMW in Wakefield."
• "Received excellent service from Jamie on an approved used car. I called with an inquiry about a vehicle and he took me through it over the phone. Provided a personalized video of a virtual walk-round of the car within 30 minutes."
• "Called in to Sandal Parts department today after phoning ahead. Main Receptionist was really polite and friendly despite displaying her amazing multi-tasking skills."
• "Just picked up our used BMW today. The car is fabulous. But that apart I wanted to say how fabulous the whole testdriving and buying experience has been."
• "Just bought an M4 Competition from Sandal BMW in Wakefield and the guys there were brilliant. Really looked after me and made the whole process easy."
• "I have to say that my experience whilst picking up my new car from Sandal BMW Wakefield was excellent, very professional, impressive and honest service from beginning to end."
• "I have just recently bought my first BMW, a 1 series M Sport and I’m not sure if I would have bought it without the amazing help, advice, confidence and 10/10 customer service that LOUIS COSGRAVE gave to me."
• "This dealership has restored my faith in main dealers again. I want to say a special thanks to Paul and Ray for sorting me out with my 5 series, truly the best car I have owned from the best dealership I have been to."