Evans Halshaw Vauxhall Wakefield Reviews Summary

Customer Service

Pros:

• "Excellent customer service from Liz in the service department at Evans Halshaw in Wakefield."
• "Recently had my car MOT done at Evans Halshaw Wakefield and the service I received was very good."
• "As always, great customer service while buying my new car."
• "Professional, Proficient, Polite to Perfection, my experience on purchasing a used Mokka X recently."
• "I wanted to express my gratitude for the exceptional customer service provided by Chris Hudson during our car buying experience."
• "Chris was extremely helpful, friendly and welcoming to the dealership."
• "Brilliant service from Andy Walker in service reception Wakefield, was very professional, attentive, helpful and friendly."

Cons:

• "It’s just disgusting!! I wouldn’t recommend this dealership to anyone."
• "Not a good experience, and I will go elsewhere when the second service is due."
• "I can't honestly believe in their multi-point checks as the car I was sold was utter rubbish."
• "The company have acted completely unprofessionally."
• "The customer service is appalling."
• "Wont be using this place ever again."
• "No one answers the phone! I have been ringing multiple times a day for days to get in contact with the service department, and no one answers the phone."

Vehicle Condition and Quality

Pros:

• "The van was made ready earlier than planned so I even collected the day before."
• "It's been two months now and I am very happy with the car."
• "The vehicle Health Check report provided by tech Aaron Sampson was clear and accurate."
• "Travelled up from London to get my vehicle. Didn't regret the travel, best priced vehicle nationwide for what i got."
• "I just bought a second hand Honda Civic from Evans Halshaw and I am very pleased with it."
• "Managed to get a very good car for a good price."
• "Drives much better than it did before."

Cons:

• "Car had less than six months on the MOT so Chris Hudson said he would put it through one before we bought it... I went to check the MOT status of the car online a week later to find it hadn’t even had one done!"
• "Now being told that its the clutch cylinder that needs replaced which they say is not covered under the warranty and it will be fixed at my expense."
• "The health check claimed I needed a new CAM belt and water pump."
• "6 weeks later and the van is giving warnings referring to DPF again."
• "Complete waste of time. Went to view a used vehicle. The car was in terrible condition, rust, scratches on every corner."
• "They have sold me a prestige car which was not fit for purpose had many faults and will cost thousands to repair."
• "Unfortunately they did not inform of the broken mirror before I bought the car."

Sales Experience

Pros:

• "Hassan was very knowledgeable, always in contact and drove to Portsmouth personally to pick up my car."
• "I highly recommend!"
• "I arrived at Evans Halshaw and was able to look at the choices of cars without being hassled, which was nice."
• "Chris sorted out everything he promised."
• "Would certainly deal with this company again and recommend them."
• "Chris and Justin were attentive, nothing was too much trouble, professional yet down to earth and genuine."
• "This kind of customer care cannot be beaten."