Address: Trindle Rd, Dudley, DY2 7AZ, United Kingdom
Phone: +441384454100
Rating: 4.1
based on 154 reviews.
Customer Service
Pros:
"All the staff at dudley motors are friendly and professional."
"I would highly recommend Dudley Motor Company. Great customer service by Steve Brookes."
"Neil Perry is a great salesman and a very lovely man."
"I spoke to a salesman about the kind of car I might be interested in purchasing and spoke to Graham. He was friendly and very helpful in finding just the right vehicle for me."
"It was a BRILLIANT EXPERIENCE having our mobility car from them."
"We were dealt with by a very pleasant and helpful young man named Ant (Anthony)."
"Tom, is fab and took great care of everything; he knows his stuff and an asset to the dealership."
Cons:
"The attitude of some of the dealers was horrible it was like they didn’t want to speak to us or answer questions or deal with us."
"It feels as if they actually don't want to sell you a car."
"The guy that booked me in at reception was a bit rude."
"Not very encouraging at all. I dread having to go back there if I'm honest."
"Would be ZERO STARS if i could. The worst customer service from the Manager Rob Gilbert, from being told he doesnt like me to squaring up to us face to face, making me very uncomfortable and intimidated."
"Complete apathy from most of the staff also. It seems to me that they're great when selling and no interest with after sales."
"Stood waiting for over an hour with every staff member bar the receptionist willing to help all claiming they were busy, apparently talking to colleagues, drinking coffee and eating snacks at the desk constitute as busy these days."
Vehicle Quality
Pros:
"I originally bought the car from this dealership and would not hesitate to recommend this family run business."
"Brought a Corsa for my wife from Daren. Couldn't have asked for a better experience."
"Bought my wife’s Corsa e VXR from there today excellent service the salesman Neil Perry who I’ve dealt with for my last two cars was a star."
"Massively blown away and pleased with the quality of my new electric Corsa Sri sports nav premium."
"I recently bought a second hand Maserati Levante from Dudley Motor Company and was extremely impressed with this garage."
"I brought a bmw last month second hand and what can I say what a fantastic car for a great price."
"Picked up my new Crossland yesterday and I am delighted with it."
Cons:
"Third warranty claim in 18 months says how poor my Insignia is."
"Sold with worn brake pads, doors that wouldn't open, and recently had a turbo and filter system changed."
"Last year I was sold a van, within twelve months I've spent over £2,000 fixing it."
"Anti pollution filter warning light constantly on and off. Clueless."
"Since buying a brand new car the 2 and a half years I've owned it I've had nothing but problems."
"Sold me a 4 month old van, I drove around in it for 2 and a half years, serviced by them regularly. Failed its 1st MOT as it had NEVER had an anti roll bar."
"First car Astra gearbox went and now less than 12 months gear box gone in nother car of these gearbox brocken in June fixed at over £3000 and last straw gear box gone again in November."
Dealership Experience
Pros:
"See you in 3 years time Tom, when I shall be ordering my fourth new Vauxhall off you."
"We have used Dudley Motor Company for a few vehicles now. I just don’t trust anyone else!"
"Had two cars from Dudley Motor Company and honestly wouldn't go anywhere else."
"I ordered a Mokka in Nov 2022, was told that there might be abit of a wait due the semi conductor shortages, which I excepted."
"I highly recommend Dudley Motors, as the staff are very welcoming, friendly and make sure they do everything they can to help find what you are looking for."
"Graham and the team were super helpful and made the transaction really easy."
"If you are looking to buy a new or a used car and live in the Black Country then go to Dudley Motor Company and ask for Anthony Cook. Outstanding customer service received."