Address: Bicester Rd, Aylesbury, HP19 8AL, United Kingdom
Phone: +441296459088
Rating: 4.2
based on 127 reviews.
Customer Service
Pros:
"A great buying experience, with any questions and queries handled immediately throughout the journey."
"Definitely went above and beyond and felt very looked after."
"All the staff couldn't have been more friendly or helpful."
"Our sales rep, Lauren was professional and friendly which made this process such a pleasant experience."
"Been a customer for years and as long as I own a VW it will be my only choice... friendly and helpful staff with honest advice."
"Steve was extremely helpful throughout and dealt with any enquiries very promptly."
"Service was very friendly, polite and efficient."
Cons:
"Simply put i feel like I've been robbed."
"I would not recommend buying a car from Aylesbury VW, not only have I had multiple issues with my 2 cars I had with them, but the customer service is terrible."
"The man she spoke to at the garage by what my partner said was rude and sexist."
"Lousy service AGAIN today from Lancaster VW... needed some coolant to top up my Polo as warning light came on whilst in Aylesbury."
"Practically ignored the first time we entered the showroom."
"Dreadful. Went for a test drive, was eventually told nobody was free, but they took details and said to come back in an hour or so."
"Very poor customer service from VW Aylesbury."
Vehicle Purchase and Quality
Pros:
"The car is fantastic and the after sales service from Roisin has been exceptional."
"She helped pick out the right car for me with 0 upselling and full transparency about the products."
"Gareth had a near encyclopedic knowledge and was able to satisfy all of my requirements, and some bonus features as well."
"I ended up with the perfect car for what I needed and the car is an absolute dream."
"Had a wonderful experience when buying our VW id3."
"They are a great crowd here- whoever you speak to they are always polite and helpful."
"Absolutely brilliant experience buying from this garage! All staff were amazing, especially Roisin who was a pleasure to deal with and made the whole experience so easy."
Cons:
"Although a few weeks later I noticed a number of issues with the car (no used car is ever perfect)."
"I bought a car from them that had nothing but problems I complained within the first week of having the car because the faults were present at date of sale."
"I bought an ID3 from here 3 months ago... 4 weeks after it was taken, it is still sitting on the lot at Aylesbury and not moved."
"The car was sold to us with mis-matched tyres, one had a huge chunk out the sidewall and software updates were not carried out."
"Bought a car that got delivered broken."
"Even though I had every right to reject the vehicle under the consumer rights act they point blank rejected, and didn't even offer to put the car right."
"What a pointless garage it was for me... They do not do deliveries, so you go to the garage, can't park the car, eventually parking on a double yellow."
Financial Transactions
Pros:
"I went on to purchase the vehicle, they even gave me a full tank of fuel."
"Deal by Chris Charged Deposit & car was put on hold for me for 2 days but later I've checked and doesn't suit me so I request them to refund my deposit which was refunded and letter sent home with payment receipt."
"They took care. Explained in detail the steps until the day I drove my new car away from them."
"The premises are attractive and welcoming with coffee and cakes provided for visitors. Staff were unfailingly helpful and Anthony managed the transactions in a way that minimised fuss and ensured that our needs were met."
Cons:
"I have been trying to get my deposit back for nearly 9 weeks."
"Poor service, poor customer service and withholding my monies that is mine!!"
"They now owe me money because of their error. Iv been chasing this for over 3 months."
"I'm still fighting to get my money back!!!"
"I'm still waiting for my monies since Saturday!!"
"I still haven't received my refund."
"6 weeks later, 10 phone calls later and several emails later, we are still waiting for our refund."