Morrisons Reviews Summary

Customer Service

Pros:

• "What staff there is are all friendly and helpful."
• "The customer service on returning the item was excellent."
• "Kind friendly staff who unfortunately have had to endure the death of a town when the massive coal mine closed. Morrisons are contributing to this town moving onward and upward. Good community connections."
• "Staff are very nice pleasantly spoken & helpful."
• "Pleasant friendly staff at check out still providing a very good service."
• "First time at Morrisons, Knottingley. Clean store, friendly and helpful staff."
• "It's a great local supermarket, with honest hard working staff."

Cons:

• "Absolutely garbage never enough tills open queing getting worse never known a supermarket as bad as this one and prices are rising at an alarming rate."
• "Got groceries thrown at us. No eye contact,no smile and no attempt at conversation."
• "Self service tills drive me nuts and there's never anyone around to sort out the good old unexpected item in the bagging area problem."
• "The store is understaffed and it took us three quarters of an hour to put our items through the self service till."
• "Absolutely disgusting service!!! I have been in this afternoon 21-04-21. I was waiting at the Fish counter for over 10 minutes!"
• "I had an incident today with a member of staff who was very rude her attitude was appalling."
• "Staff seemed miserable and unconcerned."

Store Layout & Accessibility

Pros:

• "I like the variety and the vegetable aisle setup here, different from other supermarkets and much better presented."
• "Quick and easy to get in to. Very little waiting despite limited number of people in at any one time."
• "The aisles are also a lot wider which makes the experience less cramped."
• "Convenient plus free parking available at Knottingley, spacious layout, tills a lot quicker than the Pontefract branch."
• "Large supermarkets selling huge range of food stuff and houshold items, You can get most houshold goods here."
• "Good sized, well laid out clean store."
• "It's ok for shopping. Pro,s disabled parking & toilets."

Cons:

• "The system is so badly designed it needs to be looked at."
• "Can be littered with boxes and trolleys in the aisles sometimes."
• "Trying to find my way out to the tills was a nightmare."
• "The lay out of the supermarket is also very strange putting everyday essentials scattered all over the shop."
• "Store entry in a little disarray, queues because of covid but poorly managed, self service tills left unattended for over 10 mins."
• "I was going around in circles each one to a dead end."
• "Floors pooling in water... Lights dimmed or off so it was difficult to see."

Product Availability & Quality

Pros:

• "verry good and got everything you need 😌 the cafe is lovely and cheap and has now got a bite to eat after you've gone to shopping or while you wait for your wife or husband dose the usually not too busy you can normally new lining up for less than 5-minutes at the till."
• "Always great choices love the fish stall and homeware grand beers and spirits to choose from."
• "It has everything I need on the shelves."
• "The market areas are great too for fresh and baked products."
• "Great selections and a large amount of British goods."
• "Still a great choice available and the same with snacks. In all fairness, the whole market street range seemed very well looked after."
• "The fish mongers is good, as is the fresh fruit and vegetable section."

Cons:

• "This is were my home delivery comes from. Last week all dairy and chilled food missing, this week milk, butter, yoghurt etc missing not even substituted...just missing."
• "No paper bags for the fruit & veg & no hot food!!"
• "Purchased so called fresh cod from this store Knottingley yesterday for our tea today it absolutely stinks took it back to store for a refund 🤢never buy so called fresh fish again from Morrisons."
• "Always out of stock of many of the things I need to buy."
• "Empty shelves, regularly can't get what I've popped in for."
• "Shelves are always half empty, prices have gone up,always waiting for a checkout and staff stood about."
• "Shocking, no essential items left on the shelves from veg bread and dried foods and tinned food."

Cafe Experience

Pros:

• "I took my young son here for his tea..the young lady who served us was lovely with my son, very polite and good with him..I will definitely be taking him here again 🙂."
• "Really nice Breakfast & lovely tea Coffee."

Cons:

• "Just being to cafe it was terrible there wasn't any staff on counter had to wait till someone could bothered to serve us."
• "Supermarket is first class but the cafe is terrible. Slowest service ever, dried up frazzled food, filthy tables and luke warm, weak wishy-washy coffee."
• "Purchased from the cafe a packet of 4 egg salad sandwiches which was dry and tasteless."
• "Food didn't arrive after 45mins."
• "For a supermarket cafe it was shocking, asked for a breakfast, no told no mushrooms and something else, your cafe is in a supermarket go get some off the shelf!!"
• "Never known a cafe as slow in my life, and sausages burnt, they certainly can't multi task, makes me laugh when they run out of bread in cafe or sausages etc and thier in a supermarket."
• "Store getting a bit pricey. Cafe needs a good clean. Sticky tables."