Morrisons Reviews Summary

Customer Service

Pros:

• "Staff are shiny and so friendly."
• "I'd like to personally thank Denise from the cakes and bakery section."
• "Marie always gives us the best service, she can never do enough to help."
• "Staff are bloody amazing and keep going guys its tough but you're keeping this country running... stand proud to that as a customer I appreciate all your work."
• "The staff is always friendly and willing to assist, making your shopping trip a breeze."
• "Really friendly staff who were fantastic with all the customers, especially the elderly, making plenty of time to chat with them whilst still getting all the food out on time."
• "You can find everything here in Morrisons, different types of fruits, meat, vegetables and alcohol and so many cheap items for students and family, great staff, professional security and its really clean as well in corona time."

Cons:

• "Absolutely ridiculous how this store is run, especially if you go early evening."
• "Staff on shop floor are difficult to find and not very helpful in helping find products."
• "The woman serving was incredibly rude and treated me like dirt, staff should be monitored and at least taught basic manners before enrolling in a public service job."
• "Staff extremely bored and rude, unwilling to help."
• "One woman on the checkouts is always talking to other staff or making derogatory comments about customers."
• "The worst supermarket I have ever been to in my life. Staff are slow and few and far between."
• "I Like to make a serious complete to The lady who is working in cafe at Morrisons is very rude woman."

Store Layout and Cleanliness

Pros:

• "The store has always been clean and tidy when I've been there."
• "Provide an enjoyable shopping trip with family. Has a wide range of products, displayed and located in a sensible order."
• "The stock levels were fantastic, found everything we were looking for and the layout of the store was brilliant and I actually enjoyed shopping here."
• "A large Morrison's on the outskirts of Leeds. Large and spacious, with a good selection of food, a fish counter, etc."
• "Morrisons in Kirkstall is great 😊."
• "The cleanliness and organization of the store are impeccable."
• "One of the nicest Morrisons stores I've been to."

Cons:

• "Morrisons are making a mockery of this by allowing a separate queue for people with baskets, this doesn't work as they all of a sudden allow everyone in at one time so social distancing is nonexistent when walking through the doors."
• "Often find produce rotting and moldy on the shelves."
• "Dirty tables that haven't been cleaned properly."
• "The cleanliness of the cafe was much to be desired cutlery/trays/tables were all dirty."
• "Shelves full of empty boxes and dirty. Not great but it will do."
• "Dirty restaurant. Knives and forks dirty."
• "The floor was dreadful soaking wet and milk all over."

Product Availability and Pricing

Pros:

• "Since Early May they've consistently managed to maintain stock levels through the store which has been a challenge in some other retailers."
• "They have a wide choose foods and also do some lovely clothing and great household products, all at very reasonable prices."
• "Good selection Asian and oriental foods including some hard to find products."
• "Excellent fruit and veg selection, good quality meat from the butcher's section."
• "You can get good reductions on sell by stuff."
• "The pricing is competitive, and you'll often find great deals and promotions."
• "Always a pleasure to shop here. Great prices and lots of choice too."