Goldsmiths Solicitors Reviews Summary

Customer Service and Communication

Pros:

• "Communication was always consistent, timely and clear."
• "Always contactable via phone when I needed to speak with them."
• "Throughout the whole process I received regular communication, advice and all the support and guidance expected from a professional organisation."
• "Their communication was excellent, and I always felt informed and kept up-to-date on progress."
• "Shahid dealt with my case very promptly and communication from them has been excellent."
• "Every time a difficulty arose, Zaibun knew how to deal with it."
• "I found Goldsmith solicitors, extremely helpful and always on point always keeping me informed of any changes and information that I needed."
• "The service really was excellent & very reasonably priced."

Cons:

• "We had to constantly chase up Shahid over and over again to get any sort of answer regarding our matter."
• "When finally getting through to Shahid, he was extremely rude to us and made you feel like you were honestly wasting his time."
• "Very bad experience, in a phone call I found a rude personal without even giving me a chance to talk."

Efficiency and Timeliness

Pros:

• "All completed in under 4 weeks!! What an amazing firm!"
• "I didn’t have the best of luck, with the vendors not finding a property until a few weeks before the extension on my mortgage offer was going to run out, however Shahid pulled out all the stops to exchange and complete within a few days of notice."
• "This time we have sold one at lightning speed conveyancing."
• "Last time we purchased a property without any delays."
• "We recently used Goldsmiths to buy our first property, they completed our purchase within 6 weeks."
• "Always very knowledgeable, friendly and approachable. All matters were discussed 'jargon free'."
• "We were working with a tight deadline to make sure that we completed in time for Christmas, and they did everything possible to make it happen."
• "They have gone over the board to ensure they complete my purchase even with inadequate communication from the seller's solicitor."

Cons:

• "I honestly felt like they were slowing the process down over and over again out of spite sometimes."
• "The vital part we missed on the sale was the enquiries stage which again was brushed straight through."
• "We receive absolutely no advice whatsoever during the time."
• "I had a bad previous experience with solicitors when I brought my 1st house which made it very stressful for me and my family. Lack of communication, no patience."

Professional Expertise

Pros:

• "Their service is second to none, they did not waste a single moment of time from the onset."
• "They are well informed, highly skilled professionals who offer expert advice and are constantly working for the betterment of their clients."
• "Zaibun worked tirelessly to make sure she got me the best resolution possible; she always acted in my best interest and her expert advice at such a crucial time made all the difference."
• "A huge thank you to both Zaibun, and more recently Zara, who both worked night and day to get me the outcome I wanted!"
• "They kept me updated regularly on the process and pushed to complete before the end of the stamp duty holiday."
• "I would highly recommend Goldsmiths services and will engage with them again in the future."
• "Zaibun is a very down-to-earth and supportive professional."
• "She managed to wash away all the fears and guilt I felt surrounding my marriage in one short session."

Cons:

• "We felt that due to our inexperience in these situations we were hoping for guidance yet we were constantly fobbed off left right and centre to the point we just wanted to move in."
• "We spoke to our mortgage broker who was amazing, he tried to push Shahid a lot as well."
• "We feel that due to our inexperience in these situations we were hoping for guidance yet we were constantly fobbed off left right and centre."
• "It felt like Shahid didn’t even understand what property we were buying, it was bizarre."