Nicholls Brimble Bhol Solicitors Reviews Summary

Communication

Pros:

• "The staff were always helpful, tried their hardest to hurry things along towards completion and kept me informed at every stage."
• "The whole process went very smoothly and everything was explained clearly and in an easily understandable way."
• "Great service and will answer any problems and get back to you ASAP."
• "Throughout the experience she was easy to contact, responsive and explained everything really well."
• "We had regular updates and never felt out of the loop."
• "Calls were returned promptly, as were emails."
• "We had great communication from her with same day responses."

Cons:

• "I had no idea what was going on."
• "Papers had wrong spelling, had the wrong address, wasn't checked."
• "Emails repeatedly ignored."
• "Then I receive a reply few days later. Sometimes I don't receive a response so I had to call their office."
• "They don't respond regardless of all the promises they make."
• "We received very little communication from them throughout."
• "Each time they told me that they were very busy and that they would contact me the same day, after a few hours. Two weeks have passed since then... but I haven't heard back from them!"

Professionalism

Pros:

• "Amy went above and beyond to make sure I completed on time, with the Christmas holidays coming up."
• "Christian Nicholls who was very welcoming, friendly and efficient."
• "Fiona at NBB solicitors was supportive, professional and thorough."
• "Fiona was very thorough in everything she did."
• "Riccardo offered excellent service."
• "Fiona made sure she was looking out for me and my best interest when purchasing my house."
• "Fantastic service from the very first point of contact to the last."

Cons:

• "They are not swift or fast. They are average."
• "Stealth charges added on to the final bill."
• "Avoid this firm, they probably won’t even respond to this post!!"
• "Absolute disgrace this firm and would not recommend them at all, honestly."
• "They are acting on behalf of our buyers and they have been absolutely atrocious."
• "Kept blind from start to finish."
• "Her legal assistant has no empathy."

Efficiency

Pros:

• "Couldn’t recommend them enough, they are extremely efficient, proactive and always available to speak to."
• "Choosing the Solicitors, Nicholls /Brimble/Bhol for these transactions was a wise decision. They were helpful, experienced and efficient."
• "Even during COVID everything was dealt with promptly and I was continually kept updated on the progress of the purchase."
• "The wills were sorted out quickly and efficiently."
• "Highly recommend and would definitely use NBB Law again!"
• "The team worked really well and dealt with the sale of our property from A to Z, keeping us informed every step of the way."
• "Service was quick, efficient and the costs were not unreasonably excessive."

Cons:

• "Worst experience ever from the conveyancing team."
• "They are now on case handler no 3 for this sale after the other 2 apparently left."
• "Rick who had been dealing with the purchase for months decided to go on annual leave without informing me."
• "The icing on the cake was after five months my case was handed over to another solicitor which meant calling several times a day to ensure I completed on time."
• "Very slow and unhelpful service."
• "Awful service."
• "Awful experience from start to finish. Rude staff who ignored me throughout the process and nearly lost me my home."