The Feathers Hotel Reviews Summary

Accommodation

Pros:

• "The room was fantastic and it has Mouseman furniture throughout."
• "Our room well it was excellent more than I'd hoped for."
• "Absolutely perfect hotel stay, I’d rate it higher than 5 stars if I could!"
• "Rooms beautiful. Little finishing touches like the tea bags an coffee maker."
• "Fantastic sized and comfortable bedrooms, Town centre location but quiet."
• "Room was comfortable, clean and decorated sympathetically in keeping with the age of the property."
• "Rooms are of a good size and are well presented, and with good sized bed and bathroom."

Cons:

• "I was disappointed by the view and size of the room. Room 8 is about 80 sq ft."
• "Unfortunately the bed wasn't the most comfortable and the pillows weren't much better."
• "Room small with poor view but very comfortable, well appointed and clean."
• "Rooms are small but we didn't need much, we only needed a place to sleep!"
• "Room small with poor view."
• "The room was quite small but clean. It felt a cold room even when we tried to put the heating on it still felt cold."
• "Rooms a bit small."

Food

Pros:

• "The food was wonderful and the service matched."
• "Staff were amazing, the food was second to none."
• "Not a cheap meal by any means but it was good and it tasted as good as it looks in the photos."
• "The meal we had here was terrific - the fish fresh and crumbly in light batter, the burger exceptionally succulent with the ham hock sandwiched between."
• "The food was so nice. We had the chicken parmo and the beetroot falafel both delicious and highly recommended."
• "The food was excellent."
• "The seasonal menu of home cooked hearty meals is just perfect for the environment and the food is amazing value for money, with dishes to suit all palate’s."

Cons:

• "The tofu and roast vegetable sandwich was dry and bland, no flavour, no seasoning or anything."
• "The food was at best decent the pies were all pasty with very little filling."
• "The gammon was ok but nothing special, and a bit overpriced."
• "The food was disgraceful. Dry cold chips dry sandwiches. Was barely worth £5 per head never mind the £10 we all paid."
• "The starter was very bland and only 3 goujons as a sharing starter."
• "Some of the food was good - but would expect more for what we paid, and some of the grazing nibbles were quite average."
• "The Yorkshire sandwich was large Yorkshire's with very gristly beef, almost inedible."

Service

Pros:

• "Staff were friendly and extremely helpful."
• "Friendly hard working attentive staff."
• "The staff were all amazing and couldn't do enough to make our stay amazing I would highly recommend staying here."
• "The staff were very friendly and helpful too."
• "The staff are this hotels greatest asset. So friendly and helpful, they make you believe they will do anything for you!"
• "Staff very friendly, the lady on reception was more than happy to try organise a Taxi for us, and the gentleman waiter at breakfast was friendly and kind."
• "The staff were just the best, couldn’t fault them at all."

Cons:

• "It was honestly a disgusting experience."
• "They have lost years of our custom now. Won't be coming back to this place again."
• "Another waiter came and when I told him I wasn't happy he said he would tell the chef, but I didn't hear anything back."
• "I will be giving this place a wide berth in future."
• "No thanks or hospitality was shown upon paying for our meals."
• "Arrive just before 3 and told the kitchen is shut we are only serving sandwiches 😤 - we only have one chef on today with a half hearted apology, and the person we spoke to is in a meeting."
• "Horrible Horrible experience... Avoid these like the plague. SHOCKING. 1 STAR IS TOO GOOD FOR WHAT THESE DESERVE."

Location

Pros:

• "Lovely location overlooking the market place."
• "The central village location is excellent."
• "Cosy pub with accommodation right in the centre of Helmsley."
• "Helmsley is a pretty market town and makes for a great base when visiting North Yorkshire."
• "Wow fabulous location."
• "Great location on the historic market square and very close to the moors."
• "Great location for exploring the area too."

Cons:

• "Parking at rear of the hotel can be a bit limited."
• "There is parking but its very limited so you then have to try and find space to park."
• "The entrance to the car park was blocked by delivery vans for 40 minutes so I couldn't get in on arrival."
• "Only downside VERY limited parking. The square in front of the hotel is pay and display so it can be a scramble to find somewhere to park."
• "Location and size of car park inadequate for size of hotel."
• "Some of the bedrooms could be noisy if near hotel event hall or kitchen extractor fans."
• "Plagued with usual thing these days of people in adjoining rooms talking loudly after midnight as if they were at a bus stop and no account that others may be trying to get to sleep."

Value

Pros:

• "Not a cheap meal by any means but it was good and it tasted as good as it looks in the photos."
• "Prices were reasonable and the food at both breakfast and dinner was plentiful and well prepared."
• "The food itself was fantastic and worth every penny."
• "Food is phenomenal; hearty, rustic and traditional."
• "Very nice clean comfortable room stayed for one night, had dinner and breakfast, both were lovely."
• "The food was amazing we had afternoon tea as the wedding breakfast."
• "The Feathers Hotel is well worth a visit."

Cons:

• "They add a 10% service charge which they don't inform you about which considering you have to go in to order is a bit sneaky."
• "Adding 10% after we had eaten. Then announcing at the table. Absolutely disgusting."
• "£120 and it was not worth £60."
• "It's worth a try but £35 for 2 meals and a coke and coffee then to be both let down by different stuff can't say I would return."
• "Food was expensive for what it was."
• "Overpriced and unfriendly place."
• "Drinks seemed expensive - had a pint of black sheep and a lime soda and it came to £5."