The Imperial Hotel Blackpool Reviews Summary

Hotel Atmosphere

Pros:

• "I adore this hotel. Very grand with an old fashioned feel."
• "The hotel has character and charm and due to the size it is a bit dated in the bedroom areas, however, the communal areas were not and we cannot fault the cleanliness of the place!"
• "Superb Victorian hotel beautifully maintained in top condition."
• "Hotel is lovely and has a long history."
• "The hotel itself was a little dated, but had a lovely feel to it."
• "Lovely hotel of character."
• "The hotel is the most fabulous building in Blackpool, steeped in history and tastefully decorated."

Cons:

• "Old, worn and dirty. These rooms should not be rented out!"
• "It is disappointing that the leisure club is now closed and doesn't look like it will re-open."
• "The atmosphere was dead... it was like eating in a Funeral home."
• "Although polite the rest of the staff lacked warmth or that welcoming feeling."
• "Its just all a bit disappointing when you pay a premium to stay here and your room isn't a premium and neither are the staff welcoming especially when I regard myself as being polite and friendly with good manners."
• "The chair in the room was disgusting with multiple stains."
• "This is billed as a luxury hotel when it could not be further from the truth."

Staff and Service

Pros:

• "The staff were warm, welcoming, and very efficient."
• "Big shout out to reception staff one young man Ricky went above and beyond a credit to the hotel."
• "We were served by Chris who was super friendly, attentive and polite."
• "All the staff, whether on reception, management or in the breakfast room were extremely welcoming, courteous and couldn't do enough for you."
• "The staff were always friendly and can’t do enough to make your stay welcoming."
• "The staff at the number 10 bar are wonderful as are the team delivering breakfast."
• "The staff were brilliant, so friendly and helpful."

Cons:

• "Parking fees disappointing."
• "At no point during or after check-in was the advertised cocktail and cake offered."
• "Greeted by homeless men asking for money outside the hotel."
• "Reception is very miserable along with the bar staff."
• "Apart from the 2 older gentlemen at breakfast & the bar the staff were unwelcoming & unhelpful."
• "The young girl on reception with dark hair and false eyelashes was so ignorant when we were leaving and handing out room keys in. She couldn't even look at us never mind speak."
• "Inattentive staff."

Location and Accessibility

Pros:

• "Perfect spot right on the prom with car parking."
• "Location was perfect for us and we enjoyed a nice stroll up and down the promenade."
• "There is also a tram stop right outside."
• "The location is lovely."
• "Parking is ample and conveniently there is a tram stop right outside the hotel."
• "The location is good though a bit of a walk into town when it's bitterly cold in winter."
• "Sea front location handy for catching the tram for the short trip into town, and has its own well organised car park."

Cons:

• "We were a 20 minute walk away from the town centre but there is a tram stop right outside but we didn't use the tram."
• "It's a fair walk to the tower, but we did it plenty of times."
• "Location wise, it was a tad too far up the Promenade in my opinion, as I do prefer to be in the heart of the action."
• "Parking is expensive and monitored by a camera so make sure you register your vehicle."
• "€2.40 for a small lemonade was over the top in my opinion."
• "Found a mouse dropping on the bedding sheets."
• "There is no light, or mirror, on the dressing table/desk in the bedroom area and my wife found it almost impossible to apply her makeup."

Food and Dining

Pros:

• "Pizza was fresh and tasty at the bar. Breakfast was stupendous."
• "Breakfast was really nice and the hotel also has a good selection for dietary requirements such as vegan."
• "The afternoon tea itself was fabulous and presented so well."
• "The palm Court restaurant was excellent, staff were great and the menu was fantastic for dairy and gluten allergies."
• "Some wonderful dinners."
• "The food was delicious and piping hot."
• "The food in the restaurant was absolutely fabulous."

Cons:

• "The food I had was over cooked charred and way too salty. (Probably to disguise the taste)"
• "Only thing it now needs is a lick of paint and bit of grout."
• "Loved breakfast, cannot wait to do it again x 💖"
• "The food was gorgeous particularly the soup and sausage rolls!"
• "The food was very good."
• "The bacon and sausages were strange. Grainy and chewy sausages and the bacon still had thick yellow fat on it which was off putting."
• "The meal itself was a tale of two halves with some courses being good and others poor."

Rooms and Comfort

Pros:

• "Rooms are clean and the food is delicious."
• "The hotel is wheelchair friendly and there are four disabled bays."
• "Had a lovely stay at the Imperial Hotel. Nice seaview room. Lovely breakfast."
• "The room was excellent. Perfect size."
• "Rooms are spacious with comfortable beds and great shower."
• "Drinks are a decent price for a hotel and there are plenty of lounges to sit in and relax."
• "Rooms lovely, beds were so comfy."

Cons:

• "The rooms were very hot and stuffy with no way to change the temperature and the pillows were rock hard."
• "No air conditioning in bedrooms."
• "The room itself was very small."
• "The room was steaming hot! We got a small fan after asking for it."
• "The room we were given had a tiny window and the room itself was incredibly hot."
• "The room was very dated and not that clean, there was nowhere to hang anything in the tiny bathroom."
• "Room view was a brick wall."