Stapleford Park Hotel Reviews Summary

Accommodation

Pros:

• "The room we had was amazing accessed by a very old lift."
• "The bridal suite is fabulous."
• "I left after a good sleep in the worlds comfiest bed feeling like a pampered princess!"
• "Our room was amazing- really high ceilings, great views and lovely decor."
• "The bedrooms were large with luxurious bathrooms."
• "Our first room was nice on the top floor - Decent sized."
• "The rooms are amazing."

Cons:

• "The room was also disappointing, the bed was rock solid and the room was freezing with damp walls and condensation both mornings."
• "Room very stuffy couldn't open a window and in of a redecoration."
• "The rooms are really outdated and I was freezing cold even during the summer."
• "The state of the room was terrible, as per my photos. Carpet stained, mouldy wall paper, chipped wood in the bathroom, cracked water glass by bed etc."
• "Our bedroom was small, but that’s fine. It’s a shame we shared it with a mass grave filled with thunder flies, however."
• "The room was very cold even with our plug in heater."
• "A radiator in our room that could not be switched off."

Service

Pros:

• "The Stapleford Park team made our day first-class due to the teams’ dedication to great food and amazing hospitality."
• "Staff were so friendly and nothing was a bother."
• "Staff wonderful and attentive and very happy to have a chat and ensure you are enjoying your time there."
• "Very friendly staff, great spa facilities (more lovely staff!), lovely food, nice clean large room....a lovely couple of days, thank you!"
• "The service provided by the staff was exceptional from the immediate help with luggage and Christmas presents on our arrival to help with our departure."
• "The staff were wonderful and so helpful."
• "The staff were all amazing, very attentive and professional from the beginning to the end of our stay."

Cons:

• "They got his name wrong and then he was accused of being rude when he told them his correct name."
• "The service was polite but most inattentive and disinterested."
• "The waiting staff are polite and try hard however english is not their strong point and they seem awfully disorganised."
• "It took 40minutes to get a gin & tonic and glass of wine."
• "We asked to have drinks and petit fours in one of the lounges but had to remind them twice."
• "Service very slow but not the fault of staff they seemed to be over worked especially in the bar."
• "Slow service."

Facilities

Pros:

• "They also have a pool, spa & golf along with other facilities!"
• "The leisure facilities were excellent."
• "We took full advantage of the swimming pool, sauna, steam room and jacuzzi too!"
• "There is a heated pool, spa and gym."
• "The spa treatments in the stables were superb!"
• "Great swimming pool and steam room / facilities."
• "I then tried out the swimming pool and steam room which were lovely and relaxing and topped it off by having any left over stress bubbles away in the jacuzzi."

Cons:

• "The sauna was locked so unfortunately we were unable to use it."
• "The spa is in a different building to the pool and sauna which is a bit annoying as we had to walk in the cold weather after our massage to the sauna."
• "The pool was full of dead insects, a mixture of flies and wasps."
• "The 'spa' experience was a little disappointing."
• "Pool area could do with a bit of a spruce up."
• "The jacuzzi has very much seen better days, it wasn't warm, bits of it kept coming off and it wasn't very pleasant."
• "The pool area was unappealing and full of young children."

Food

Pros:

• "Dinner was very nice."
• "The food was top notch."
• "The food is AMAZING."
• "The sandwiches were delicious, the scones were light and fluffy, and the little cakes were unusual and scrumptious."
• "The food is absolutely fantastic."
• "Food was fantastic and extremely well presented."
• "The dinner was delicious!!!"

Cons:

• "Chicken bone in sandwich and not all teas were available."
• "The Yorkshire tasted like it had been deep fried and was rock hard."
• "The food came out and they’d forgotten half the order."
• "Food was good but unfortunately there were so many flies everywhere which ruined dinner and breakfast."
• "The main meal was awful the beef was full of fat I'd say half my meat was fat."
• "Everything was tasteless and underseasoned."
• "What a disgrace the meal was - cold and undercooked and all for an absolutely eye-watering price."

Value

Pros:

• "Used secret escapes to book, great experience, cosy rooms with complimentary sloe gin."
• "The two course meal we had in the Golf Pavilion was excellent, especially the goat's cheese and pesto tartlet."
• "A beautiful country house for a short weekend break with nice pool and facilities."
• "Outstanding - we had to change our booking twice, and even though we were on a cheap Secret Escapes deal we were treated as though we were the most important guests while rearranging."
• "The drinks choice in the 'Library bar' is very impressive and the decor in the whole building is both interesting and beautiful."
• "A fabulous treat for my birthday stayed overnight and enjoyed exquisite dinner and wine with breakfast the next morning."
• "The best spa day I've been on, the grounds are beautiful. The full body massage was amazing!"

Cons:

• "Its disjointed and certainly not worth the £210 per room tag."
• "Beware of the service charge and VAT 'shuffle'. It’ll make your £85 bar bill look more like £120."
• "Prices for staying at Stapleford range from 'gosh' to 'ouch'."
• "All in all £600 for a nights stay with dinner wine and 2 treatments."
• "Very expensive for an average stay."
• "We did find the drinks to be very overpriced however, £8 for a small glass of rose."
• "London prices and London portions."

Atmosphere

Pros:

• "Living luxury. Stapleford Park Hotel & Spa was utter bliss throughout our entire stay."
• "The grounds were nice to walk around in but smaller than I expected."
• "The hotel itself is stunning with lots of space and beautiful grounds."
• "The setting is beautiful, the house is lovely and full of history."
• "Stapleford park is absolutely beautifully stunning, we stayed in Eleanor room the evening before and it was everything we hoped for and then stayed in the mulberry suite the evening of the big day and it was stunning!"
• "The grounds are beautiful, the house itself is absolutely stunning."
• "A gorgeous stately home in a peaceful setting."

Cons:

• "The building is very grand and traditional but in need of modernising."
• "The furnishings inside the house are grand but not grand enough to fill the rooms. They look cheap, dowdy and lost in the rooms they have no hope of filling."
• "No tables."
• "Its disjointed and certainly not worth the £210 per room tag."
• "The hotel is located in a beautiful house surrounded by idyllic park land... but what’s left is pretty ordinary."
• "Breakfast looks tired, (why not make the juice FRESH?) as does much of the decor."
• "Some of the rooms looked a little tired."