Heritage Park Hotel Reviews Summary

Staff

Pros:

• "Excellent team of Staff, Sara and Kate on Reception were extremely helpful."
• "The lady on the front desk (hilary) is wonderful nothing to much bother and a beautiful soul shes a credit to the company."
• "The hotels greatest assets are its staff. Each department worked hard to ensure everyone was catered for."
• "I can honestly say that the staff at the hotel will look after you 100%."
• "Couldn't fault any of the Staff!!"
• "The reception staff were all great. They are very helpful and friendly."
• "Every single member of staff is friendly, attentive and a credit to the hotel."

Cons:

• "Stayed here for one night and the staff were so rude!!! Discriminating other staff!!"
• "Hi, me and my husband check in on Saturday, there was an old lady in reception who was completely rude and serious."
• "The young brunette behind the reception desk could do with going on a course, learning how to do with people in this industry as she seemed very stuck up herself."
• "I have heard that the staff are treated badly in an almost racist fashion,(accents too valleys) hence the likelihood is poor morale and service,eg filthy soiled sheets,cold food,rudeness etc., It's possible."
• "Had our Christmas party here, awful! Poor staff were running so low that even the receptionist was helping out behind bar."
• "Service was slow at bar (understaffed) as wedding was also on."
• "I was on the phone for approx 15 mins, nobody answered the phone in all that time which is really bad for a business."

Rooms

Pros:

• "The bedroom was Clean, Spacious and comfy."
• "Myself and my partner spent a night here, the hotel room was faultless, clean and an extremely comfortable bed."
• "The rooms are lovely the breakfast was outstanding!"
• "The rooms were clean, spacious and comfortable."
• "We stayed in the executive suite, it was beautiful, very clean with excellent facilities."
• "Rooms were really nice and everything clean."
• "The room was big, modern, clean and warm."

Cons:

• "No iron in the room, called down to get one and it took a really long time and several calls."
• "Beds are stained, if you decide to stay here please do take off the sheets ect and see for yourselves."
• "The bedding throw covers not so clean."
• "Rooms are of low standard, dressing table falling apart in the room, bathroom has had 10 too many bodge job repairs to rate any higher."
• "The room was nice but no heating so room was cold."
• "Unfortunately room was damp smelling, bathroom door didn't close as door had expanded."
• "Smelly room (humidity). Terrible bed, could feel every single spring of the mattress."

Food

Pros:

• "The food is great quality and great value."
• "Good quality ingredients across the menu, with lots of choice and generous portions."
• "The food is another level including the hanging kebabs and Cajun chicken burgers."
• "The lunch and evening meal are extremely good and value for money."
• "The food was amazing, delicious and nice on the eye."
• "The steak was very good quality and massive."
• "Had a lovely meal in the Loft Restaurant."

Cons:

• "The main meal was awful, the meat was uneditable, could cut it or chew it."
• "The food was over cooked and undercooked in places. Worst meal iv ever had out."
• "The food took over 2 hours for 3 courses."
• "Food was bland and tasteless, definitely room for improvement."
• "Very poor Sunday lunch the meat was the cheapest you can possibly get!!"
• "The majority of the food was cold when arriving at our table, especially the fish and chips."
• "The food was very disappointing in quantity and quality."

Facilities

Pros:

• "This place is great for a wedding venue, parking on site is fantastic."
• "Gym there is decent."
• "The gym was brilliant and the breakfast was tasty and plentiful."
• "The hotel also has a gym and a pool which was very quiet when we used it."
• "The facilities were luxurious and nice to use."
• "The room for the wedding was stunning and decorated perfectly."
• "We attended a family wedding wow it was amazing we wanted for nothing."

Cons:

• "The seat in the steam room was broken with splits in it."
• "TV is about the size of an iPhone :-) so no night in to eat and watch the big movie..."
• "Only disappointment, we thought there was still a pool and that has now gone."
• "The Jacuzzi wasn't working."
• "Also due to refurbishment, the pool was closed, reopening not sure when."
• "It has a gym of sorts... reminiscent of what you'd find in a Greek 3 star hotel...."
• "The Curtains and windows have mould growing on them, the place is so run down and outdated."