Address: Mandela Way, Dunston, Gateshead NE11 9DH, United Kingdom
Phone: +441914619806
Rating: 4.6
based on 355 reviews.
Product Selection and Availability
Pros:
"There's not much that you can't buy there."
"Love this place it's like Aladdin's cave full of everything you could ever want from huge TV's to gorgeous food."
"Good selection of electronics, tools, kitchenware, clothes, seasonal items, garden furniture and food on offer."
"Massive selection of products, something for everyone."
"Every item you can imagine is sold by Costco."
"They sell some products that are not found in a classic supermarket and that with a big variety."
"This store is great, it has a fantastic range and a lot of really good wholesale bargain that change from week to week."
Cons:
"Not as interesting to shop at as it once was and seems to annoyingly change stock."
"Some bargains to be had but not the wide range of stock I thought there would be."
"It seems the store missing a lot of stuff that normal Costco used to have."
"Electrical items are all high end so not the greatest of range."
"Many expensive oversized things you don't need at prices above the supermarket."
"Most other things I can get elsewhere for similar prices or cheaper."
"Often find items are cheaper on the high street so it really pays to shop around."
Membership and Access
Pros:
"You can use Costco memberships from other countries at this Costco."
"The executive membership which gives 2% discount pays for itself if you do most of your shopping from Costco."
"Membership, if you qualify includes an extra card for anyone you want and you can also take one non member guest on each visit."
"The shop also offers to refund the diff in membership amount if you fail to earn cashback amounting to at least the membership price difference between the 2 levels - which i think is a very nice gesture."
"Definitely worth the price of the card as the saving on petrol alone can pay for it over the year depending on how far you travel."
"That fee is easily recovered as they sell branded items including their own brand at prices significantly less than you will not find elsewhere."
"It is worth buying just for cheaper fuel."
Cons:
"Despite having a certified exemption, which they did not ask to see, FORCED to wear a face covering if I wanted entry."
"I had to upgrade to an executive membership just to get in (1st world problems, right?)."
"Went to Costco today and were turned away from the door because it was not yet 11 o'clock, and we weren't executive members, just standard members."
"I've been waiting 4 months now for a manager to contact me regarding a membership issue."
"Worst customer service, I go in with my husband's card, they not only not let me in with our card that we are paying for but also take the card and refuse to give it back to me."
"Not very clear on the rules at this store drove 40 mins to get here to then be turned away as I had my wife and 1 child to be told your only allowed 1 guest."
"Visited 2 days ago. Scanned the Costco card using google wallet but I was told I cant buy anything unless I have a physical card."
Customer Service
Pros:
"Very helpful staff at membership desk."
"The best part of my shopping experience in Gateshead Costco is the staff, they will always get you the answer and it's never a bother."
"Just fantastic. Oh and another thing the workers there are really so helpful and pleasant."
"Staff are always really friendly and professional."
"Front door staff are brilliant."
"The staff are always polite and happy to go above and beyond to help."
"Great Costco; staff are very helpful and attentive."
Cons:
"Got served in the cafe by the rudest ever assistant."
"Staff at Counter even don't know the rules... took 30mins and wasted my 30mins...."
"A guy called Chris 2009 at the till ....very rude and lacks basic emotional intelligence or customer service skills."
"Some of the staff don't even acknowledge your presence."
"More than anything the staff are just rude at this warehouse, all of them seem so annoyed and aggressive."
"Staff are huffy after I asked a question about a product that was on offer and free sample as she didn't know so why have her on there?"
"Been a Costco member for years, this warehouse has got to be the worst. Oversubscribed, always busy. What’s worse is the staff are always SO rude compared to other Costco stores."
Value and Pricing
Pros:
"Really strong and well made mostly American merchandise also really nice fruit and vegetables."
"Quality goods at keen prices."
"Most the products are great value as long as you're prepared to buy in bulk and store."
"The food court is one of the best, no where else can you get a 100% meat hot dog (Large) with a (refillable) drink for £1.50."
"The food section offers a good meat selection, DIY kits, and hot meals at cheap prices."
"I find they generally offer a decent price on most bulk products."
"Great wholesale at reasonable prices."
Cons:
"Purchased berries on Sunday 9/3, Tuesday 9/5 they are rotten with mould, ended up going in the bin, utter waste of money."
"Good value Canteen, puts takeaway pizza chains to shame but struggles to manage demand because of pick-ups, waited ages in a queue and then food ran out."
"I purchased a fruit plate, it looked good but when I opened it it has bad smell I tried one of and it's literally taste very very bad."
"Their veg don’t last very long now as well and quite a few times now I have to tell them they have very rotting veg in the large fridge."
"Some meat more expensive than Sainsbury's."
"Well it's ok for some things, but if you don't buy a lot it's not worth the membership price of £35.00 each a year."
"P.S. after I ordered a lot online recently, as didn’t think I would make a trip to the store for a while, everything I bought online, was £10.00 cheaper EACH in store!"
Facilities and Services
Pros:
"Cheap but busy Costco petrol station."
"They also have a petrol station on site and a large clear indoor eating area (when Covid allows)."
"On site optician & petrol station."
"Even has an opticians in store, and tyre warehouse too, what's not to like?"
"Petrol cheaper than most supermarkets if not all, we love it."
"Petrol is super super cheap."
"The fuel prices are the cheapest I have seen around the city."
Cons:
"There is always a massive queue for the food."
"However petrol forecourt is too small and there is an accident waiting to happen at the entrance."
"Nightmare for trying to get into Costco. Such queues waiting for Petrol at times, which stops you being able to access the store itself."
"Waited nearly an hour for pizza World Cup day, two people must of ordered 150 pizzas between them."
"The petrol station is so full the queue comes out to the roundabout as the fuel prices are cheaper than others."
"The petrol station. Visited on a Monday and to say it was chaos was an understatement."
"The petrol station is so full the queue comes out to the roundabout."