Barkers Northallerton Reviews Summary

Environment & Atmosphere

Pros:

• "First visit and enjoyed tea and scones in a very clean and comfortable environment."
• "Staff always friendly, large store so in today's circumstances is spacious to move around in."
• "The restaurant very nice, either snack, full 3 course or just a coffee."
• "A lovely store just like they used to be."
• "Has a lovely restaurant and cafe and the service of all the staff is what you would expect of a high end store."
• "It has a nice atmosphere so didn't mind too much."
• "A lovely, inviting department store the like of which is sadly rare these days."

Cons:

• "Went to restaurant for a coffee, never again, this place is not for ordinary day to day people."
• "Only criticism, tables could be cleared a little quicker, a lot of people, us included, ate at uncleared tables."
• "Its very basic and very expensive for what you get."
• "Most of the staff were nice except the supervisor who was rude and initially refused us entry because we had a pushchair."
• "Had to look round for nearly five minutes for a clean table to sit at."
• "Well, I can't remember ever going into such a noisy cafe!!"
• "The layout is terrible for older people....up...down...and lift is in inaccessible corner."

Customer Service

Pros:

• "Absolutely nothing was too much for Chantelle and served with a pleasant manner and a smile."
• "Served by a very engaging assistant who went the extra mile to locate an item of clothing from their off floor storage."
• "Good staff and friendly and helpful, a joy to have nice service."
• "Staff are always very courteous & knowledgeable."
• "The lady who served us was very friendly and pointed us to a gift wrapped service where another young lady did an amazing job gift wrapping my present."
• "Staff didn't seem harried and were helpful. pleasant and polite."
• "The lady that served me was Fantastic!😁great customer service and nothing was too much trouble."

Cons:

• "Not great customer service."
• "Terrible customer service! Bought a branded bracelet from here as a present for my mum that wasn’t cheap!"
• "Awful service, - 70% REALLY??? SALE currently in operation!"
• "Assistant in Mens section couldn't advise."
• "Staff miserable.. need more training.. 😫"
• "Popped in on Friday afternoon with wife and we were very disappointed with the staff attitude, they were very bossy and impolite."
• "One of the ladies with short hair from ground floor was very disrespectful."

Food & Dining

Pros:

• "The cafe is great, quality food and HUGE portion sizes."
• "The food is also delicious and quite reasonably priced."
• "Lunch was excellent, beautifully presented...quality..."
• "The coffee shop accessed through ground level entrance is perfect for good coffees, beautiful cakes, and excellent service."
• "Fantastic eating place or a dinner, + fast service, can't fault it."
• "Very good home made steak pie and fresh vegetables."
• "Scrambled eggs and smoked salmon was lovely and not overcooked."

Cons:

• "Had it wait for an hour in a que for Barker's kitchen to finally be seated and told what we'd ordered was no longer available."
• "The lady serving at hotplate had to fetch more steak pie on return she served the ignorant old lady that had jumped the que."
• "It arrived and was certainly not as it was in the shop-, softer and much more spongy."
• "Had to wait about 30 mins after I ordered my vegan meal (the only vegan option available) as they had to defrost it first."
• "When my steak and peppercorn meal came it was tepid and the veg was cold."
• "I tried the Fish & Chips especial last friday... it was swimming in oil and the fish didn't have a lot of flavour..."
• "Had lunch here.. service poor. Drinks served after food had arrived and they didn't bring hot water which was requested."

Product Selection & Quality

Pros:

• "Pricey but good quality x."
• "Each has a good variety of food and drink, all of very good quality."
• "Top department store on par with those in Leeds and Newcastle you can just about get everything from birthday cards to designer clothing cookware and perfumes all good quality brands."
• "Great department store with quality products."
• "Well stocked shop with a good cafe for drinks and snacks. Very clean would recommend a visit."
• "Barker's carry a lot of interesting stock from quality manufacturers and producers always worth a look around."
• "An upmarket store with lots of quality product lines."

Cons:

• "Shop half empty of stock. Very little choice for mens clothing."
• "The women's section appears to cater for the older woman, little on trend fashion for teens here."
• "Very expensive shop. Not for mere mortals on normal wages."
• "Disappointed. Can not recommend if you are looking for mens clothes."
• "Only seem to have modern fitted shirts in small (thin) sizes....£55."
• "All clothes very expensive. Need to introduce some less expensive brands."
• "The Lancome counter is the only reason I visit since the tights upstairs are now so boring and expensive."