Kellys Kennels Reviews Summary

Staff and Service

Pros:

• "Staff really helpful and patient, you don't feel rushed into any decision."
• "They even registered his microchip to our address themselves which saves us the hassle."
• "Great friendly and helpful staff, all pups are well cared for and look so happy and healthy."
• "Staff were all very helpful and polite even though they were so busy!"
• "Staff very helpful and you can see parents of puppies if you ask."
• "All the staff are very helpful and caring."
• "The staff were all very helpful and caring towards the puppies."

Cons:

• "Instantly got blocked from their facebook page."
• "Young inexperienced kids working there."
• "Emailed an sent messages to kellys kennels to get no response. Disgusting"
• "Asked a question about a pup where it came from got a really rude reply."
• "Some of them make you feel like you're mithering them."
• "The staff were curt, insolent and downright unhelpful."
• "Staff aren’t very helpful or knowledgable when you ask about the puppies, specifically vaccines and health checks."

Puppy Care and Conditions

Pros:

• "Puppies have plenty of space to play with their toys, all areas were bright and clean."
• "Puppies come chipped, vaccinated, flead, wormed, vet checked, with 4 weeks insurance, a weeks worth of food and a folder containing all their information."
• "Puppies were clean, happy, warm and looked really healthy."
• "Kennels were spotless and clean."
• "All puppies are clean, warm and perfectly looked after with the option to see parent(s) on request."
• "The puppies were kept well, in clean spacious areas and they were healthy and happy."
• "The puppies were spotless, looked very healthy and happy and the areas they were in was also spotless."

Cons:

• "Absolutely awful experience, poorly bred dogs with no parents to be viewed clearly just bred for a profit."
• "Many of the younger puppies being handled by prospective buyers yet the more older ones were left shaking in the corners and offered at a ‘reduced price.’"
• "I asked the staff the history of two of the pups and they couldn't even tell us their age."
• "This little pup should not have been sold to anyone without making sure he was healthy."
• "Feels like a puppy farm."
• "Please please do not buy puppies from this puppy farm, the dogs live in terrible conditions and are over bred."
• "Pups were shaking with fear when being held."

Pricing and Business Practices

Pros:

• "Great kennels... superb range of completely adorable puppies at competitive prices."
• "Was looking for a Daug for a while and bought one from here for reasonable price unlike many private sellers."
• "In November we purchased our West Highland Terrier for £895.00 which was a great price and we bought him home."

Cons:

• "We went today to have a look at Cavapoo pups and myself and my husband where utterly shocked by the price of these pups!! 3 grand?! Really? Absolutely shocking."
• "Kelly's have recently increased their prices by thousands of pounds."
• "Finally, they delete the majority of their negative comments on their Facebook page ... to me that is very telling!!"
• "The prices have soared over lockdown to take advantage of the situation and exploit peoples lack of education."
• "I visited before lockdown most expensive puppy £750 now since lockdown £2000 plus obviously just cashing in on the current situation no regard for those poor puppies disgraceful avoid at all cost."
• "Massive price hike due to Coronavirus. Capitalising on the back of a pandemic is not cool."
• "Now correct me if I'm wrong as a business they are entitled to grants and employed staff could have been put in furlough so the majority of their costs should have been covered."