Address: Brookside Farm, Lady Ln, Croft, WA3 7AY, United Kingdom
Phone: +447807047619
Rating: 4.0
based on 261 reviews.
Staff and Service
Pros:
"Staff really helpful and patient, you don't feel rushed into any decision."
"They even registered his microchip to our address themselves which saves us the hassle."
"Great friendly and helpful staff, all pups are well cared for and look so happy and healthy."
"Staff were all very helpful and polite even though they were so busy!"
"Staff very helpful and you can see parents of puppies if you ask."
"All the staff are very helpful and caring."
"The staff were all very helpful and caring towards the puppies."
Cons:
"Instantly got blocked from their facebook page."
"Young inexperienced kids working there."
"Emailed an sent messages to kellys kennels to get no response. Disgusting"
"Asked a question about a pup where it came from got a really rude reply."
"Some of them make you feel like you're mithering them."
"The staff were curt, insolent and downright unhelpful."
"Staff aren’t very helpful or knowledgable when you ask about the puppies, specifically vaccines and health checks."
Puppy Care and Conditions
Pros:
"Puppies have plenty of space to play with their toys, all areas were bright and clean."
"Puppies come chipped, vaccinated, flead, wormed, vet checked, with 4 weeks insurance, a weeks worth of food and a folder containing all their information."
"Puppies were clean, happy, warm and looked really healthy."
"Kennels were spotless and clean."
"All puppies are clean, warm and perfectly looked after with the option to see parent(s) on request."
"The puppies were kept well, in clean spacious areas and they were healthy and happy."
"The puppies were spotless, looked very healthy and happy and the areas they were in was also spotless."
Cons:
"Absolutely awful experience, poorly bred dogs with no parents to be viewed clearly just bred for a profit."
"Many of the younger puppies being handled by prospective buyers yet the more older ones were left shaking in the corners and offered at a ‘reduced price.’"
"I asked the staff the history of two of the pups and they couldn't even tell us their age."
"This little pup should not have been sold to anyone without making sure he was healthy."
"Feels like a puppy farm."
"Please please do not buy puppies from this puppy farm, the dogs live in terrible conditions and are over bred."
"Pups were shaking with fear when being held."
Pricing and Business Practices
Pros:
"Great kennels... superb range of completely adorable puppies at competitive prices."
"Was looking for a Daug for a while and bought one from here for reasonable price unlike many private sellers."
"In November we purchased our West Highland Terrier for £895.00 which was a great price and we bought him home."
Cons:
"We went today to have a look at Cavapoo pups and myself and my husband where utterly shocked by the price of these pups!! 3 grand?! Really? Absolutely shocking."
"Kelly's have recently increased their prices by thousands of pounds."
"Finally, they delete the majority of their negative comments on their Facebook page ... to me that is very telling!!"
"The prices have soared over lockdown to take advantage of the situation and exploit peoples lack of education."
"I visited before lockdown most expensive puppy £750 now since lockdown £2000 plus obviously just cashing in on the current situation no regard for those poor puppies disgraceful avoid at all cost."
"Massive price hike due to Coronavirus. Capitalising on the back of a pandemic is not cool."
"Now correct me if I'm wrong as a business they are entitled to grants and employed staff could have been put in furlough so the majority of their costs should have been covered."