ZIVA Hair, Beauty & Laser Studio Reviews Summary

Customer Service

Pros:

• "Really friendly and professional salon."
• "Friendly and professional staff. You feel welcomed from the start to finish."
• "Very friendly and welcoming staff. From start to finish I was extremely happy with the service at Ziva."
• "Very good customer service from all the staff. Very friendly & polite."
• "Forever providing the best service. Starting with a very warm greeting to leaving with happiness overload."
• "The whole team is very attentive and caring."
• "Everyone is attentive and professional. Great value too!"

Cons:

• "Went in to get my roots and a hair cut, they were 40 minutes late for my appointment!"
• "This company has lost a lot of their good customers and their employees due to their terrible management and customer service."
• "Customer service from Sevim is horrible. She has a very bad attitude towards customers and her own employees."
• "The manager’s response, lack of respect and poor customer relations skills were really disappointing."
• "The receptionist Sevim is incredibly rude. Not friendly at all."
• "Sevim, is very sarcastic and pretends that she is always trying to help when really she just wants to always show her authority even when she’s wrong!"
• "Not welcoming staff. Barely looking at you when you step in."

Hair and Beauty Treatments

Pros:

• "Cem does a great job finding the right color tone for my hair and understands exactly what color and haircut I want each time."
• "Keratin treatment has made my damaged, awful excuse for hair feel silky soft and shiny."
• "I literally get my facials, eyebrows, hair cuts and laser treatment at Ziva."
• "I have just come out of my Microblading treatment and I love my new brows!"
• "Totally recommend Christine’s full body massages if you want to get rid of the tension in your body this is the place, she has magic hands!"
• "I am extremely happy with my new hair colour, my stylist was amazing with my hair as I have thick long hair."
• "Had my shellac manicure session with Sevim, she is so professional and always listening to what the customer wants and makes sure the outcome is perfect!"

Cons:

• "What I ended up with was not only an entirely different cut but a very bad cut too."
• "Unfortunately my hair colour after leaving the studio, was the same what I had before, everyone told me that is not difference, I'm highly disappointed."
• "The hairdresser was a nice guy and I obviously don’t think his terrible cut was intentional. He is clearly just inexperienced."
• "They let me cut my hair from someone that is not even a hairdresser, suppose to make my hair just little bit shorter but they changed completely my haircut!"
• "When I went to pay I was charged £55. So that was £20 for a small bottle (10ml) of conditioning sprayed on my hair and left for 5 minutes under heat."
• "I recently had my hair dyed. After one wash the dye went from blonde to khaki."
• "I went in for a dry blunt trim and was done in 5 minutes including the time the hairdresser took to charge another customer. My cut is uneven by 2 cm on one side of my head."

Salon Atmosphere

Pros:

• "Such an amazing hospitality and servicing! When I walked in, I have been welcomed very warmly."
• "Im so so happy I’ve discovered this place!!"
• "The atmosphere in the salon was just lovely."
• "I can't express how good this salon is, once I leave Ziva I leave with peace unlike other places."
• "Washed and styled it for £40 which I found a reasonable price."
• "Lovely atmosphere, all staff are polite and warm."
• "The salon had a very friendly and relaxing atmosphere."

Cons:

• "Cocos – better train your staff and learn some customer relation skills. Awful."
• "The most unprofessional place I've ever visited."
• "The whole process seemed rushed where the total wash, cut and blow dry was done hastily in only 30 minutes."
• "Can’t imagine results on a more complicated haircut. Needless to say will not be returning."
• "I left this place wanting to cry, i grew my eyebrows for 6 months to get them thicker and the ladies messed it up so badly."