Arnold Clark Liverpool Click & Collect Reviews Summary

Customer Service Experience

Pros:

• "Paul Leicester was great and went through everything during the meeting."
• "He was very knowledgeable and answered every question I had quickly and with confidence."
• "Phil was very helpful and answered all my questions."
• "Ste Aspinall... broke everything down to us in the simplest way."
• "Phil Williams was welcoming from the start. Friendly whilst professional and provided excellent customer service."
• "Paul L...Very personable and make the transition smooth and easy."
• "Phil... put me at ease and talked me through every step of the process."
• "Sally was very quick to address me the direction's that I needed to follow."

Cons:

• "Avoid. Was sold a faulty car that should have been checked before it was sold."
• "Customer service team took 3 weeks to respond."
• "No one can tell me how to set up app to charge via phone."
• "Nissan Liverpool tired of Arnold Clark customers phoning to ask for post sales Nissan support."
• "Van has broken down, AA got it going and after speaking with AC asked us to go to the local branch and exchange."
• "Local branch have no vehicles until Monday PM earliest, long time to sit and wait as today is Friday."
• "Don’t buy a car from Arnold Clark, I’ve had to spend out to keep my car roadworthy."
• "I went there and they did not help me properly. I am a tourist."

Pricing and Valuation

Pros:

• "Got a fair price for my car."
• "Phil was very professional & polite and went out of his way to get me the highest price for my car."
• "Great service selling my car to Arnold Clark. Rob...didn't try to find a fault to lower the price."
• "Great experience selling my car. Got far more than what I had been quoted by webuyanycar."
• "Good experience selling my car here. They bought 100% the offered price that was the best price on the market."
• "Sold my car this morning for a really good price. Booked my appointment yesterday."
• "We had a lovely experience and service delivered by Ste in sales."
• "I was very happy with the price they bought it for."

Cons:

• "The sudden 'overnight price drop' took me by surprise."
• "I would have given five stars if it wasn't for the price drop."
• "The price was a little lower than I had hoped but Sally justified as to why this was."
• "The collection point didn’t make sure they received it as such."
• "Instead they were very keen to point out the faults in my part exchange which reduced the value by over £800."
• "Was not very happy gave me the faulty car and not satisfied with car properly."
• "Went there for return they didn’t took back now I have to sale it for cheap."
• "Was sold a faulty car that should have been checked before it was sold."

Efficiency and Ease of Process

Pros:

• "Made the process quick and smooth and enjoyable."
• "Would definitely use this service again couldn’t recommend any further!"
• "He made the whole process smooth from start to finish."
• "Phil re-assured me and made the whole process very quick and smooth."
• "I sold my car and we got a new one and the process was so easy."
• "Very accommodating and easy to understand."
• "Brilliant experience at Arnold Clark, especially compared to other companies."
• "Excellent, easy and efficient Click and Collect service."

Cons:

• "Was in the market for an upgrade with new features. Aiman Baggash was the perfect guy for the job."
• "Avoid. Was sold a faulty car that should have been checked before it was sold."
• "Rob and Phil were an absolute dream team. Professional and extremely helpful with everything."
• "I went to click and collect a car at Arnold Clark Liverpool and was served by Ben."
• "Quick and easy service. Was shown around the car and allowed to have a little seat inside before purchasing."
• "I was treated like Royalty from the minute I entered the showroom."
• "Very professional was very quick and efficient tried there best to get me the best deal for me."
• "Fantastic experience yesterday selling my car!!!"