CarStore Norwich Reviews Summary

Customer Service

Pros:

• "Dillon was super friendly, and excellent, updating me regularly as the car was ordered from another store."
• "Matthew was friendly, personable, in no way pushy, and he was honest in what he recommended."
• "James was very helpful, friendly and professional. I test drove two cars which was a very simple process."
• "Jon was informative, friendly and professional. Communication was prompt, positive, and useful."
• "Ion has been absolutely amazing! His customer service and friendly nature was brilliant."
• "Matthew from the Car store Norwich for an amazing experience buying my dream car the Audi S3."
• "The staff were incredibly welcoming and professional, making me feel at ease and confident that my car was in good hands."
• "We would like to say a big thank you to Steve Sheridan who we found extremely helpful in buying our Audi Q3."

Cons:

• "Customer service appalling. My daughter brought an Audi A1 from carstore and around 4 months later started to experience intermittent gearbox issues."
• "Had an amazing first experience with this company, I was greeted with a warm friendly smile by Dillon. Excellent customer service from him."
• "I am writing to express my disappointment with the service I have received from Norwich Car Store since the sale of my car."
• "The customer service was very quick I went in on Monday to have a look at a car I had seen online and liked it, drove away on Tuesday evening!"
• "Really strange place. Walk in and greeted by the receptionist, we speak to her and asked to have a look at one of the Nissan Qashqai’s they have on their website."
• "We purchased a vehicle from Car Store last January, Aircon was broken from the start, taken into the service centre for repairs on three occasions under warranty."

Vehicle Condition and Selection

Pros:

• "First off the car cosmetically was fantastic."
• "Got my new car from here today and Ion has been absolutely amazing!"
• "I just want to thank Matthew from the Car store Norwich for an amazing experience buying my dream car the Audi S3."
• "We recently took my car to Car Store in Norwich for an MOT test and I couldn't be happier with the service I received."

Cons:

• "Bought car 2 years ago. However when purchasing you have to sit through about 20min it’s of videos trying to fearmonger you into buying all sorts of insurance."
• "Take a look around the car and it’s in reasonable condition but with some bits missing inside. Started the car and it honestly sounded like we were under water."
• "We purchased a vehicle from Car Store last January, Aircon was broken from the start, taken into the service centre for repairs on three occasions under warranty."
• "Within the first three months had engine management light appear on the car turned out to be a turbo problem they had the car for a month sorting that."