Mellow's Bar & Restaurant Reviews Summary

Service

Pros:

• "The service was great, and the atmosphere was relaxing."
• "The staff were very welcoming and friendly."
• "The service is good, welcoming and smiles for the most part."
• "Exceptional customer service! It's a shame they don't take large bookings."
• "The service was great and they managed to seat us on adjoining tables which was very much appreciated."
• "The server was very attentive, nice guy served with a smile."
• "The food was served piping hot and the portions were a decent size."
• "Staff were extremely welcoming & friendly. In no time we were shown our table & presented with the menus."

Cons:

• "The service was okay, bit of a long wait for the food to come out."
• "Waited a long time to place an initial drinks order and order food, felt like we were forgotten actually."
• "The service needs to be a lot faster as food came out at different times and it did take a long time to reach all of us."
• "No customer service skills Rush you to order and watch the clock on how long you’re there which doesn’t allow you to enjoy your meal."
• "The food was Luke warm. Curry coat had no flavour - I had to ask for hot paper sauce for taste, because the food was so cold."
• "The waitress her approach is all wrong very cold, unprofessional and need more customer service trainer."
• "Service was great and fitted us in with out a booking even though they was very busy."
• "I was not to impressed today with the service. My friend ordered a starter and she received it with her main meal."

Food Quality

Pros:

• "The food was amazing. The service was great, and the atmosphere was relaxing."
• "Originally from New York and this has been the best West Indian food I have had in a long time."
• "The mocktails were also very nice. We will be returning customers to try the other food!"
• "The food is very tasty, the chef did an excellent job."
• "My expectations of this place were so high due to the prices I paid for the food but let me tell you what a BIG disappointment! Food was not good."
• "The food was perfectly cooked the staff were friendly and pleasant and the atmosphere was good."
• "The food was delicious! And the portions are well worth it."
• "The food here was lovely. The jerk sauce is amazing! I'd definitely recommend this restaurant and come back."

Cons:

• "The vegan seitan steak was a bit plain and the Yorkshire Pudding was missing."
• "Tempura prawns - fine, basic tasted like the ones I get from Iceland."
• "Food was Luke warm. Curry coat had no flavour - I had to ask for hot paper sauce for taste, because the food was so cold."
• "Food was awful the worse food I’ve tasted. The rice was very hard and the peas tasted like tin peas."
• "Food was not good pasta was like a kid made in in their food tech class, fried chicken hard, fruit cake tasteless."
• "Unfortunately for me it was a huge let down. The service was terrible, 20mins plus till I got my drink."
• "The food at Mellows is divine, so I've tried to call this evening to arrange a meal for my birthday to be told I can't book over the phone."
• "Service was great and fitted us in with out a booking even though they was very busy."