Address: Hellifield Road, Gargrave, Skipton BD23 3NA, United Kingdom
Phone: +441756749666
Rating: 3.5
based on 233 reviews.
Service
Pros:
"The service we got from Andrew was very polite and friendly nothing was too much trouble for him if you wanted anything he was happy to help."
"Have had the most fantastic Christmas and Boxing day Dinner. Very busy but all served on time with the friendly service that we have become used to."
"The staff were really nice and couldn't do enough for you."
"Staff couldn't be more helpful and friendly!"
"The service was quick, efficient, and friendly."
"Brilliant service, fantastic staff & delicious food, I would recommend this place to anyone."
"Prompt pleasant service."
Cons:
"The service was terrible it took two & half hour from start to finish & that was when it was not busy at all."
"We tried to book a table told 8:45pm as they were extremely busy … 50 minutes later no sign of drinks we asked a lady outside could she check on the drinks order her response was 'your not the only table in the pub' not quietly either."
"Very disappointed with service this afternoon (18th February 22) my partner and I was enjoying a meal and drinks when instead of being asked if we would like another drink (we intended to have at least another couple) we were presented with the bill."
"Really dirty. I popped in on the way through for some breakfast. I think it must have been open late the night before and they didn’t have time to clean as the tables were sticky and the toilets were all blocked up."
"Booked a table for the 4th of July very disappointing as on arrival it said that they were closed due to maintenance....problem is not been notified about the reservation.....if you knew you were gonna be closed make sure your notifying your guests before the booking date.....disgusting!!!"
"Stupidly we stayed for food - drinks order placed again waiting forever the steak & chicken was appalling like it had been thrown in a microwave, sausages undercooked and just launched on a plate."
"Food was cold on two occasions and taken 30-40 minutes to come out."
Food Quality
Pros:
"The food overall was delicious."
"Had late lunch today excellent meal and coffee my wife and I we both had Smothered chicken doubled up the bill was only £18 and a few pence."
"The meal was actually very good and really enjoyed it, price wise it was very good value too."
"One of the best meals I have had in a long time."
"Had an amazing Carvery there today with some of the best cauliflower cheese and A Mash I've had for some time."
"Food was lovely and big portions."
"Called on our way home from Kent, ordered the fish pie for the both of us. It was the best we have ever had."
"Food was okay. (Not the breakfast, that was vile!)"
"Food portion size was small please don't expect to leave feeling like you've had a filling meal."
"Been waiting to go there for quite a bit. So we decided to go on Sunday for a Sunday roast dinner. What a very disappointing meal."
"Wont be going again. Food was cold and tasteless. Not much there for a vegetarian or vegan."
"Terrible food. waited ages for meal. When it arrived sauce was stone cold."
Cleanliness & Maintenance
Pros:
"Very friendly and helpful staff in the evening, everything clean."
"This time last year the whole place was closed for refurbishment then covid came along and didn't give this place a chance, now it is lovely, clean, good food and drinks."
"I am giving five star for cleanliness, warmth on a cold afternoon, location, atmosphere and nice and spacious building with good layout and choice of rooms."
Cons:
"Toilets poorly maintained. No locks on cubicle doors."
"In need of a re-fit, interior is worn and dated."
"The place clearly has a big fly problem... It did also raise concerns about what the kitchen must be like."
"The ladies toilet smelt strongly of urine and the locks on the doors were broken as was the toilet seat."
"Toilets were filthy, yob 'locals' drinking in the bar making others feel uncomfortable."
"Overall, the place felt dirty, neglected and under staffed."
"For some time now they’ve been in a rough state, and the hand dryer only blows out cold air."
Staff Attitude
Pros:
"Lovely atmosphere, staff friendly and helpful, nothing was too much trouble."
"Friendly welcoming staff."
"Staff friendly, but does get busy at key times, but we enjoyed it and would recommend."
"Lovely place, lovely staff."
"Staff are very nice and friendly, makes you feel like you want to return."
"Highlight for us were the attentive and polite staff, who quickly prepared a second steak for me when the first was over-cooked."
"This is a great place with brilliant service. A brilliant team of staff who go out of their way to be helpful."
Cons:
"Arrived to be told no dogs allowed inside."
"Staff don't seem to be interested. Always look moody and reluctant to smile."
"A very unsatisfactory visit got no help an I'm disabled my cousin asked why there were no sandwiches or a scone an she had to get us the coffee the man that don't offer to serve us was very unfriendly will not recommend it an wil not be going back again."
"Staff really couldn't be bothered whether they served or not."
"Prices are on the high side for the portion size if paying the full menu price."
"Very poor and unprofessional service!!!"
"Food was overcooked and dry."
Value for Money
Pros:
"What we ordered from the temporary menu was very good and good value for money."
"All in all for just £9.99 fantastic value so a massive 👍 from me."
"And daytime meals deal at 2 meals for £9 - bargain!"
"Delicious, high quality food at a bargain price (2 mains for £8.99)."
"Good service, good meal, fair price."
"Great food and good service... But the food was nice, promptly served, tasty and hot."
"Fantastic customer service and good food at an affordable cost in a beautiful setting - what more can you ask?!"
Cons:
"The starter was very overpriced."
"Food basic."
"Good value not the best pub lunch I have had."
"The potatoes were obviously made from powder an heavy and stodgy."
"What a very disappointing meal, more like a child portion size, the beef was tough and the rest of the food was luke warm."
"Carvery was appalling, tiny bit of meat left, 1 stale Yorkshire pudding and vegetables that had clearly been sat there all day."
"Sunday Lunch was not too good. Served on a cold plate, vegetables amounted to a couple of spoonfuls of mixed frozen veg."
Facilities & Accessibility
Pros:
"Pleasant location on the outskirts of the village with good parking."
"The car park is large with plenty of parking."
"The location is great right on the A65 with plenty of parking."