wagamama Reviews Summary

Food Quality

Pros:

• "The food was absolutely wonderful, I went two days in a row and enjoyed it both times."
• "Food is fantastic and always comes out in good time."
• "The beef was cooked very well and wasn’t chewy at all."
• "The veganuary special tastes amazing. The sesame fried kale was really tasty."
• "Tasty Japanese food. Have enjoyed the katsu curry, beef ramen, steak soba noodles, and pork bao buns."
• "The chicken gyoza ramen was perfectly balanced and a very big portion."
• "The food was great, I'd highly recommend the Pad Thai or Yaki Soba with chicken and prawns."

Cons:

• "The meat was raw, tough and overall the dish lacked flavor."
• "The food is always mediocre and today our edamame was undercooked and not very salty, and the chicken in my donburi was really chewy and clearly overcooked."
• "The only thing that doesn't taste 'fresh' on wagamana menu is the chicken gyoza."
• "The food is HORRENDOUS."
• "They have lots of vegan options but they were disappointing."
• "Food was terrible (if you ever been to a proper Asian restaurant, then you'd know)."
• "The food was over cooked and greasy as hell and the fries were like small blocks of wood."

Service

Pros:

• "Staff were super friendly, hard working and attentive."
• "Staff were very friendly and helpful during a very busy period."
• "Staff are great and food arrives nice and quick."
• "We were served by Ruby who was very helpful and made us feel very welcome."
• "Service was quick to take drinks order and offer order of food too."
• "Good, courteous service."
• "The staff were absolutely lovely. Despite it being busy they took our order straight away when we got seated, the food came within 10 minutes, everything was perfect."

Cons:

• "The staff are rude, dismissive and look at you like you’re a problem."
• "The service received was horrific and no apologies given whilst we waited for the food to come."
• "Waiter obviously had a bad shift as arguing with a waitress."
• "Slow service (specially taking the order as we had someone with a nut allergy in the group, so had to wait for a manager)."
• "Service slow and pretty poor and unacceptable for a meal costing £90 for 3 people."
• "Service was appalling really slow, staff had a serious attitude."
• "Services was great until 20 mins before closing, then it went to Hell in a handbasket."

Atmosphere

Pros:

• "The atmosphere is as well."
• "Light and airy, friendly staff and efficient service."
• "Great atmosphere and vibe."
• "The atmosphere was nice and welcoming."
• "Great atmosphere, very open plan."
• "Great atmosphere!"
• "The serving was really quick."

Cons:

• "They say this restaurant opens 6 of your senses but in reality I got the same amount of satisfaction from my toast this morning..."
• "Unlike rest of the meal felt poor quality like eating a cheap chocolate orange tray bake."
• "It was very noisy in there and seemed to echo, so a bit hard for my parents to have a conversation."
• "The atmosphere was lacking."
• "However, an evening that could have ended up in disaster due to unacceptable waiting times between our main meals (over 45 minutes apart) and random staff service."
• "There is a huge expanse of floor to ceiling glass at the far end... Blinds or some other solution is desperately needed as it’s too bright and uncomfortably hot."
• "Just shame our meals were not together and the atmosphere wasn’t a little better than arguing staff."

Value

Pros:

• "Good portion for the price we’re paying."
• "Staff polite and helpful. Reasonably priced."
• "As other people are saying, starters are expensive but the mains are fairly priced. You get what you pay for."
• "Menu was customer friendly, easy to read and not too overpriced."
• "Decent fresh food freshly cooked."
• "Food quality very good, portion size ok."
• "The food was absolutely delicious and I would recommend as good quality."

Cons:

• "Only thing i would say is that it’s bloody expensive, around £30-40 per person??"
• "Absolutely expensive place for the amount and quality of food."
• "Very expensive for what it was."
• "Wagamamas is nice but I would say on the pricey side."
• "Good food but a bit over priced for what it actually is."
• "I am highly disappointed with this overpriced, tasteless food."
• "The Asian vegan chicken buns are incredibly expensive for the amount of care and attention that goes into making them."

Facilities

Pros:

• "Polite staff, areas cleaned well."
• "Everything seemed very clean."
• "During my visit the toilet was very clean, that’s a big plus in my eyes as often that’s the place restaurants should improve the most."
• "Cash and cashless friendly."
• "The food was presented just like eating it in store."
• "Restaurants (and society in general) should have more dedicated and kind individuals like her."
• "All the staff we met were friendly and helpful and everything seemed to run smoothly."

Cons:

• "We Waited over 20 minutes to get seated and it took a further 15 minutes before we didn't get served and walked out."
• "Food was bland, wrong drink came and it seemed like they were doing 2 disaplinary meetings a kitchen abd a waitress."
• "The glass we were given for water wasn’t clean."
• "Toilet filthy clearly not been cleaned all day."
• "No something that shoukd be done in public area."
• "Luke warm food served on stone cold plates."
• "However, an evening that could have ended up in disaster due to unacceptable waiting times between our main meals (over 45 minutes apart) and random staff service."