Address: 55-57 High St, Grays, RM17 6NB, United Kingdom
Phone: +441375898700
Rating: 1.5
based on 115 reviews.
Customer Service
Pros:
"I phoned the clinic this morning and was seen immediately."
"Can't be happier! I've been to this GP to get a prescription... one of the receptionists by name of Alexandra was so polite and she had a fantastic customer service."
"All the Doctors, nurses, medical staff and office staff I have had to deal with have been fabulous and extremely polite."
"I would just like to add a positive review as the NHS are under such pressure and demands."
"I have found this Clinic to be extremely helpful, kind, polite and I always get an appointment in good time."
"The receptionist was very helpful, kind and funny."
"On arrival the lady on reception was very nice and helpful..."
Cons:
"I did formal complaint but no response so I guess many of you face the same issue... We should stand together..."
"I have never seen people so bored, first of all they answer you in a mischievous way back."
"Disgusting service, rude and unhelpful staff. Can vouch that 80% of their 'doctors' had their diplomas bought."
"Very rude and unprofessional receptionist."
"What on earth would I want to talk to a doctor about my problems on the phone?"
"One of the worst GP services in Grays. How they are still able to operate is beyond me."
"Wouldn't even give them one star on hold for 30 mins in a que for appointment, get to number 1 they cut the phone off well done now in a que again of over 30 my daughter definitely not getting seen today."
Appointment System
Pros:
"I had really bad experience with this gp through past couple of years however it seems like they are improving now. New phone system is working well and I actually managed to get an appointment when needed."
"I came here a few times when it was minor injuries... You just book an appointment at reception."
"Can't be happier! I've been to this GP to get a prescription... Solved everything for me very very quick compared to other surgeries I've used to be registered with."
"I personally have never had a bad experience with this GP. I called them on a weekday morning and got through within 5/10 minutes."
Cons:
"Tried to explain that i need to see doctor now not another day as i have really bad chesty cough..."
"I have been trying to book an emergency appointment these days, but I wasn't able to reach the reception."
"joke not a surgery- their booking system is the worse possible."
"You could never get an appointment even in emergency."
"You have to keep on dialling from 8am to 10am non stop, and if ur lucky u will get connected to them at 10 am."
"Been trying to reach in from 8am - 8.28am.. been keep dialling in over 160 times as the line was busy and kept disconnecting."
"The earliest pre bookable appointment isn't available for two weeks."
Professionalism and Empathy
Pros:
"The doctors and Nurses are more professional and helpful, just that they have limited time to deal with your issues."
"The lady who took my blood was lovely. I imagine that if you are scared of needles(I'm not) she would be very sympathetic."
"I also have not had a bad experience I've been here for five years drs do there best especially Dr jaffery who i have dealt with the most receptionist I always fine helpful yes phone can take a while I go online which I find easy they have stated a new phone system which seems ok so far early days but seriously I find this surgery fine."
"I would thoroughly recommend this clinic and I would like to say a very big thank you to all the Doctors and staff for their very kind support."
"Highly recommend and keep doing what you doing there front desk, doctors and management! We need this kind of GP in our area."
"My experience with all the care in this doctors are always so amazing..."