Pump House Reviews Summary

Atmosphere & Setting

Pros:

• "What a stunning, relaxing pub with a great atmosphere."
• "The homely interior setting was spacious yet with intriguingly cosy corners and decor."
• "The setting is simply breathtaking, with panoramic views of the marina and the surrounding scenery."
• "Beautiful building in a great location on the waterfront in the maritime quarter."
• "The interior is stylish and inviting, with a warm and cozy atmosphere that makes you feel right at home."
• "The ambience within the restaurant was lovely."
• "A big space, able to accommodate large groups, with a nice view overlooking the marina."

Cons:

• "You can the smell the disinfectant from the toilets in the lounge/bar area where food is served."
• "Freezing cold in the restaurant."
• "The only problem we would say is the table arrangements the corner we had was very enclosed and compact."
• "Comfortable but ruined by the entertainment unfortunately. Why does a pub have a guy standing behind large speakers just playing music from their iTunes with cheesy school disco lights too loud."
• "It seems a bit off the beaten track if wanting to visit other pubs or bars."
• "Not the pub it was. 60's music on Friday night so we didn't go in."
• "I know it could be difficult to house all the dogs in one area, but it was dog smelly whilst we ate."

Service & Staff

Pros:

• "Very friendly and engaging staff who were happy to answer any question with obvious knowledge of their menu!"
• "The staff were really welcoming and helpful."
• "Staff were friendly & helpful on arrival making us feel welcome."
• "The staff couldn't be more efficient and friendly."
• "Staff are friendly, attentive and polite."
• "All staff were friendly and helpful, the food was good and the drinks - including the coffee - were a sensible price."
• "The staff at The Pumphouse are polite, friendly and courteous and carry out their tasks with efficient professionalism."

Cons:

• "Waiter became hostile intimidating and threatening."
• "Overfamiliar staff and cheap food - middle aged waitress inappropriately flirted with my boyfriend all through the meal."
• "Clearly staff didn’t know how to react to a customer complaint getting a manager or senior member shouldn’t have been a question."
• "When a staff member approached us to ask if everything was ok a moth landed on my food and was then distracted to get rid of it no one returned."
• "Christmas Day service was appalling considering the cost of our Meal it was completely unacceptable."
• "Extremely busy, tables not cleared, dirty glasses piled up at the bar."
• "Staff standing around talking ignoring people waiting at the bar to be served."

Food Quality

Pros:

• "The food was delicious & came out quickly. Only wish we visited more during our stay in the area."
• "The food was nice and big portions."
• "The meals fresh, appetising and the service prompt and friendly."
• "The food was lovely and plenty of it. It really was tasty."
• "Food absolutely gorgeous too, and that battered fish was massive."
• "The food was excellent. very fast service."
• "Food was good, but small potions for the price we paid."

Cons:

• "Over priced frozen tasteless sides."
• "The food has gone downhill. Used to be good quality pub food but now it feels like frozen fast cooked food that's tasteless."
• "Food was overall not good and we will definitely not return for Sunday lunch!"
• "Lovely selection of beers and ales but their Sunday dinner portions are far too small and seemed to lack a few items of vegetables."
• "Food came cold. When I sent it back they returned it within 1 min microwaved slightly."
• "Absolutely awful. Nearly £10 for sharing Nachos with no cheese and a small amount of sour cream and guacamole. I complained and the manager couldn’t care less."
• "The food was less than luke warm.The steak was burnt dried out and without good teeth would have been inedible."

Value for Money

Pros:

• "Food was good value and good portions."
• "Plus very low prices comparing to other places of similar class."
• "Food is always nice, good portions and great prices."
• "The food is very good at a reasonable price."
• "Service was excellent and the prices were very fair."
• "The food was well presented, delicious and reasonably priced."
• "Friendly staff and great food with value for money offers."

Cons:

• "Very Small portions. Half a gammon. Paid extra for pineapple and got one less egg."
• "Paid close to £16 each for a carvery. The beef was processed (like the sandwich slices you get from Tesco) by the time the cutlery came all our food was cold."
• "The burger was cheap, thin and tasteless and the chips, well school chips nearly 15 years ago for me were better."
• "I had the impression of 'Cut Back' in so much as minimum amount of food for maximum amount of money."
• "Fish and chips was £10 which seems expensive but.... the finish was huge and beautifully cooked."
• "Rather expensive for a less than average sized, and less than average quality, meal."
• "In short you offer poor value for money."