Nando's Gloucester Road Reviews Summary

Customer Service

Pros:

• "The staff was very friendly and quickly served us with food and drinks."
• "Although I have been to Nando's before, this time I was amazed by the excellent care from the staff."
• "Shanice was so amazing! She made us feel so welcome catered to our boys."
• "Excellent service from a staff lady called Barbara."
• "The wait service and managers are attentive and the best."
• "The staff were amazing ...from being ok with changing the table, arranging for the cake to be kept hidden until required, bringing us an extra chair, excellent service from ordering to delivery of food to table and the whole team singing happy birthday when the cake was brought out....candle and all😉🤗"
• "Received exceptional service from Zedi/Zedy."

Cons:

• "Today the manger was such a snob and talked to us like we are not human."
• "The staff weren't very helpful. They were running around and one member was angry and taking his frustration on every one and everything."
• "One of the waiters was incredibly rude and rolled his eyes at my pregnant wife."
• "The waitresses dont take the order or payment at the table... They were a bit rude when i asked something."
• "The blond lady short was Italian I think was a manger this day we went super rude, super horrible attitude and unprofessional."
• "They are so rude and arrogant and very disrespectful towards the customers."
• "Out of 5 staff I came across that evening, only one was actually polite, the rest of them had attitude issues, extremely rude and have zero customer service experience."

Food Quality

Pros:

• "Chicken and sauces were delicious."
• "The food was good and the price was reasonable."
• "Each dish was cooked to perfection, and the flavors were spot-on."
• "The chicken was tender and juicy, and the sides came hot, so it was another successful meal at Nandos!"
• "The peas with mint were delicious, and we really like the tanginess of the herb sauce."
• "The chicken itself was nice and juicy with a smokey flavor."
• "The food was amazing, the chicken cooked perfectly."

Cons:

• "The chicken was decent and flavorful but still kind of dry for us."
• "However, some of the chicken was burnt."
• "The chicken was slightly burnt and just poor quality."
• "Half was ok but the chicken thighs were burnt, well over cooked and dry."
• "Food arrived via Deliveroo without the sauce... the chicken was marinated (despite tasting dry, bland and cold)."
• "The regular chips were soft and not crunchy."
• "The chicken was a little burnt and the supergrain was not tasty."

Management and Staff Efficiency

Pros:

• "Bravo to their walkie talkie systems to get people tables! love it. brilliant communication."
• "The staff cleaned the cutlery once notified."
• "The front of house team were very helpful and I want to shout out the back of house team for fulfilling the order in the allocated time."
• "The staff is very professional and kind."
• "The Staff here are amazing! It's hard to find staff that are willing to go the extra mile."
• "Our servers upstairs were really friendly and very good at their jobs."
• "The staff welcomed us with a warm reception."

Cons:

• "Most of staff acted as if it was their 'first day' at the job."
• "When it comes to delivery, they never give you cutleries or just a simple tissue."
• "The manager at this branch is great but the staff can be a bit difficult to deal with."
• "The staff were slightly clumsy and seating was cramped."
• "Amazed how lazy/ignorant the staff/mgmt can be."
• "Incompetent staff run the restaurant at Gloucester Road branch... Staff are rude, irresponsible. Hospitality = 0%."
• "Poorly managed, lazy staff, cramped seating, filthy toilets."

Facility and Ambiance

Pros:

• "The environment is nice and warm as you would expect from a Nandos."
• "Nice place to be family, friends or even alone."
• "A cosy little place in the most touristy neighborhood in London."
• "The environment of Nando’s is bright, clean and cozier compared to other fast food branches in our opinions."
• "Seating space was sufficient and comfortable."
• "The restaurant was very busy and the staff seemed to cope very well."
• "Nandos is always a nice and easy place to go! Something for everyone and really good for groups."

Cons:

• "Parking is a nightmare."
• "The toilets are downstairs with no lift, so bear that in mind if you have limited mobility."
• "The place is bit cramped of space."
• "Terriblely hot uncomfortable to enjoy!!"
• "Dirty floors, greasy tables."
• "The decor was a bit shabby."
• "The toilet facilities were adequate but you have to climb down a lot of stairs, if you are seated upstairs, and back up again."