Slater Menswear Cardiff Reviews Summary

Customer Service

Pros:

• "The customer service provided was truly outstanding from the very beginning to the end, and Craig unquestionably exemplifies the essence of the Slaters brand."
• "We were served by Craig the Manager, his attention to detail was outstanding."
• "Always a pleasure shopping here. There is a real old school customers service that is second to none which makes us feel like we matter."
• "Magnificent service!"
• "Fantastic treatment from the staff. Nothing was a problem."
• "Excellent professional service with a bit of humour thrown in."
• "Wonderfully helpful staff."

Cons:

• "Hired suits for my wedding and wasn't happy at all with the end results."
• "Left the store disgusted with the lack of service!"
• "Rubbish customer services. The staff were not helpful."
• "The service was terrible. He just gave no help at all. Pathetic. Won't be back."
• "The customer service was non existent. The young lad serving us was just so uninterested in serving us."
• "Poor service by the staff member when we visited looking for a suit for a wedding."
• "Went to buy a suit with my father and mother. Was served by this elderly blonde lady initially. After passing a blazer she left and served someone else completely ignoring us we found her incredibly rude and unprofessional."

Product Quality and Selection

Pros:

• "Pretty good selection, not much confidence with fitting though as one staff member measured me at 38 chest, other staff member measured me at 42."
• "All alterations come free with the price."
• "Able to then select from a huge range of office wear also."
• "The men's wear staff are helpful with a good knowledge of the suits etc."
• "We got a quality suit, shirt and ties at a great price."
• "They have a massive selection of suits, and formal attire at a great price."
• "Great range of suits at competitive prices."

Cons:

• "Only downside is it's in a basement so can't really get a feel for them in natural light."
• "Kids suits trouser for both kids were wrong size."
• "The only downside to my last visit two male staff members were arguing on the shop floor about stealing one's sales."
• "But quality of the goods is not as good as I remember."
• "Bit like a warehouse with a mis-match of trouser and jacket sizes."
• "Big shop but not great selection."
• "The metal clasp on my trousers the groom broke wasn't happy not something you expect after paying all that money."

Staff and Service

Pros:

• "Was served by a guy called Jan (I think) and I can honestly say the guy is amazing."
• "Thank you to Dave and the shop manager who were nothing but brilliant is sorting out my requirements."
• "The service I received from a gentleman by the name of Zion was superb."
• "The blonde lady that served me... was an absolute fantastic help."
• "Staff, particularly Jan the man, were phenomenal."
• "The service and quality of knowledge by Dean was literally outstanding."
• "We had exceptional service from a gentleman named Abdi."

Cons:

• "From personal experience all but one member of staff treat you very differently depending on how you are dressed."
• "An assistant came over and was very rude to me when I disagreed with him as to what my size was."
• "Lots of staff - most of them chatting to each other rather than popping over to help."
• "It seems that members of staff at the Cardiff, St Davids branch have conflicting opinions on what is or isn't possible, and how a suit should fit, and they also change between visits."
• "Next day we also didn’t get phone call that suites is read after small changes to outfit. Cufflinks missing in one suite."
• "The trousers were not my size & no further assistance was offered."
• "I'd try to avoid going in just after a wedding party, they tend to clog up the shoe section every time!"