HIP Reviews Summary

Customer Service

Pros:

• "Top staff who know their stuff and don't pressurise the sale."
• "Staff were friendly and could wander around quietly without being bothered."
• "Love this store they always have some great items inside. The staff are so friendly and helpful."
• "Customer services were good in that I didn’t have to pay for a return (quite rightly), and the refund was quick."
• "Delivery was fast and tracked, and 2 return’s made were refunded quickly to my account."
• "Always pleasant in store, customer service is fantastic!"
• "Well mannered, polite & helpful staff made my visit to Leeds a memorable one!"

Cons:

• "Terrible customer service, ordered Adidas Columbia for next day delivery which didn’t happen."
• "Contacted them twice regarding this, chose to ignore BOTH emails."
• "It really is the worst service I have had and the people I have spoken to on the phone have absolutely no idea what is going on."
• "Shocking service and won't be ordering from here again."
• "Avoid this company, terrible customer service and it seems it's not a one off!!"
• "Faulty item and non-existent customer service from the online team."
• "Customer service is awful. Literally the worst I've ever encountered."

Product Availability and Delivery

Pros:

• "Ordered online a number of times too without problem."
• "First time buyer, Got lucky I guess... received my item 3 days later double boxed and the perfect shoes !! Absolutely happy with my order!!!"
• "Ordered a hoodie on standard delivery and it came within two days."
• "They were a great price with NHS discount on top of the sale price and dispatch and delivery were very fast and smooth."
• "Fantastic experience ordering from Hip. My daughter is delighted with her Dr Martens."
• "Always seems to be an excellent range of clothing from established designers to up and coming."
• "I have purchased 4 separate items recently from Hip, all at great prices."

Cons:

• "Ordered some Salomons shoes from Hip for £200. They sent me a £30 Fox Fleece... Just a colossal waste of time."
• "Ordered 4 items, 3 turned out to be out of stock and then waited ages for the 1 remaining item to arrive and they sent the incorrect item."
• "Ordered a few items for a birthday present. Waited over three weeks and then they refunded my order saying the items weren’t in stock."
• "Ordered some clothes a number of weeks ago. Received an email to say they had been shipped but nothing has arrived."
• "Purchased a pair last week & was told a few days later that the order had been cancelled due to no stock."
• "Be good if they actually sent the £300 worth of items id ordered, it's been 8 days I've had absolutely no info or deliveries."
• "Out of 3 orders made online, 2 have been cancelled after almost 2 days because they realised that they didn't have the product in stock."

Store Experience

Pros:

• "Great store, so many nice quality products."
• "I take my young daughter there and always feel welcome."
• "Some good trainers here, different colours to mainstream."
• "Can’t wait to visit again."
• "There is always something to buy, probably the best menswear shop in Northern England."
• "Some great clothes in there and a lot of things you won’t find anywhere else."
• "Great lines on show that change frequently to keep it all fresh."

Cons:

• "The store itself is great...if you like being treated like dirt. Very unwelcoming."
• "Would say there's less trainers at the new store."
• "So sad that they have gotten rid of the women's section upstairs at the Leeds store, because I have never had a good experience ordering online with them."
• "However, some of its it's extremely high priced as it's imported from places like Japan."
• "I will not purchase from this store again and i think it’s very discriminating to assume that because i am either young or wearing a cap i am here to steal."
• "Phoned them and spoke to somebody on the phone who sounded stoned!!"
• "This company is absolutely disgusting. I managed to win a raffle for a pair of trainers for my autistic brother and then I got an email telling me we are sorry, the product you ordered is out of stock."