Bella Italia - Bristol Baldwin Street Reviews Summary

Food Quality

Pros:

• "The food was also very delicious."
• "The food quality is excellent."
• "Delicious food, I’m celiac and vegetarian and I ate a great pizza and a wonderful dessert."
• "Great restaurant with an authentic Italian atmosphere and amazing food!"
• "Food was lovely, staff are lovely, venue is lovely!"
• "Probably one of the best pizzas in Bristol."
• "The food was very tasty, this time I ate lasagna."

Cons:

• "Food not great: over-priced for what tasted like a ready-meal."
• "A very pricey restaurant for a pretty ordinary food."
• "Overpriced, the lasanga was cold."
• "The food was terrible, cold sent back even the garlic bread was sloppy."
• "The mains from the lunch menu were disappointing."
• "The food… to be honest it’s just not good: it’s not cooked well, it’s not tasty and it’s certainly not 'italian'."
• "Food is sub par at best!"

Service

Pros:

• "Everyone was very apologetic and an alternative dish was provided free of charge."
• "Took my girls aged 7,9&13 before going to the hipperdrome. Excellent service and the food was great."
• "Amber our server was very busy, but still friendly and attentive."
• "The waiter was brilliant! He really looked after us."
• "Staff are wonderful at this Bella!"
• "Marius and Babu were incredible waiters, very personable, professional and attentive!"
• "The staff were friendly, attentive & helpful."

Cons:

• "30 mins of sitting at the table nobody took our order, not even drinks, so we got up and walked out."
• "Service was also slow. Staff however were friendly."
• "We were kept waiting ten minutes or so before anyone came to take our drinks order."
• "Too bad we were completely ignored for 40 minutes or more."
• "The service was so quick and it looked like they were running on low staff!"
• "Servers were run off their feet so even though seemed pleasant the quality of service was not good."
• "The waitress couldn't care less about taking the order."

Atmosphere

Pros:

• "Cosy Italian chain restaurant with good prices."
• "nice atmosphere."
• "Great atmosphere with some classic Italian furniture."
• "The staff made this place they were all so friendly despite it being very busy and then being clearly rushed off their feet."
• "It is usually quite quiet so it's a relaxing place in the centre of Bristol."
• "Restaurant with an authentic italian atmosphere."
• "A perfect family outing! We will definitely return."

Cons:

• "We are sat under the air con which was blowing cold air."
• "The atmosphere could do with some improvements."
• "My only negative was the music is too loud, it's difficult to hold a conversation and hear what everyone's saying."
• "I walked in for lunch and for a moment I thought I walked into a nightclub, music booming at full blast!"
• "However, the relentless stream of delivery drivers rather ruined the ambience."
• "The food came out very quickly but was dry from the lamp."
• "Sadly the front of house staff was not very happy or professional."