Address: 8 Canford Ln, Bristol, BS9 3DH, United Kingdom
Phone: +441179500279
Rating: 4.4
based on 151 reviews.
Atmosphere & Setting
Pros:
"Pleasantly surprised how nice it was - sat upstairs, good atmosphere, great service and tasty food."
"Nice cosy, ambient setting."
"On a nice warm day the roof terrace is brilliant for taking in the sun during your meal."
"Inside is lovely and cosy and they have a fabulous outdoor balcony upstairs which is a sun trap."
"It's decorated really nicely, I love the games you have (monopoly, scrabble etc) and the fact you offer a book exchange."
"Great place to chill any time of day, food, drinks and very friendly staff."
"Everyone enjoyed the friendly service and relaxing atmosphere."
Cons:
"Only downside is maybe the volume of music can be difficult to hear over at some tables."
"The place is cold."
"Upstairs is too dark due to mood lighting and gets very hot as they can't open the patio doors upstairs after 6 because of local residents and noise."
"The decor inside is dark making it appear drab/ gloomy."
"Every time someone went in or out the door slammed noisily and there was a cold draught."
"Table top was sticky, so not recently cleaned."
"The table we sat at had lots of food waste underneath that hadn’t been swept."
Service
Pros:
"The staff were very attentive to customers and the staff were fast to clear away dirty tables and ready them for new customers."
"Amazing breakfast and even better staff!"
"All three servers - Katie, Josh and Nathan - were extremely helpful and friendly, delivered very fast service and were very hospitable."
"The staff are always very smiley and attentative."
"Service is friendly, fast, efficient and welcoming."
"The staff are always lovely, friendly and exceptionally polite."
"Staff were very welcoming, service was fast and efficient."
Cons:
"They first bought out the poached eggs which were not runny - this was very frustrating especially as when we tried to get their attention they were being very ignorant."
"Long queues to place orders. Stacks of people milling around trying to look busy, but only one person serving."
"The only thing, the absolute only thing, is the staff. Unfortunately they are really, really rude."
"The staff really suck. As other reviews have stated, they have no understanding of basic manners."
"We were not greeted on arrival so we’re left waiting for attention for a few mins."
"The person who greeted us was really unhelpful, I found my visit a slightly upsetting ordeal, and sadly won't be returning."
"Rude staff. Guy that brought the cuttlery at the table almost chucked them at us, no hello, no nothing."
Food Quality
Pros:
"The food is delicious and cooked amazingly."
"The food was good, I would assume a little more care would’ve been taken if the kitchen hadn’t received such a large order as it was lacking finesse, but it tasted good and the milkshakes were super!"
"Great food, I've had the veggie breakfast in there 3 weeks running as i enjoyed it so much the first time and it has been perfect each time."
"Also the food was delicious!"
"The food is good quality and even Gluten Free & Vegan menus are available."
"Ahhhh the lounge breakfast, bacon and maple syrup pancakes will change your life."
"The food is always excellent."
Cons:
"Unfortunately the mushrooms on our breakfasts were cold too, the bacon was not that warm and the toast was overdone."
"The portions of bang bang noodles were nothing like previously, hardly anything in the bowl and luke warm."
"Breakfast was not hot (x2 items) and I had to send it back - being busy is no excuse."
"The avocado was also very black!"
"Hero burger was over cooked, dry and bland."
"The burger was tasteless and had about 12 chips with it."
"Food here is reliably unimpressive."
Management & Cleanliness
Pros:
"The management used to be first class, we were regular customers and felt appreciated spending money there."
"Clean and well presented."
"Very clean and well managed establishment."
"Still such a wonderful atmosphere and all the staff so friendly and helpful."
"Great staff. Quieter upstairs."
"The staff have always been polite and friendly the food is always served prompt and hot."
"Had the most amazing food & service today."
Cons:
"No soap in the toilet and my wife said the ladies was the same!"
"Also waited ages for our dessert & when they arrived our table still hadn't been cleared."
"Recently the glasses have not always been the cleanest."
"They've certainly reduced portion size, especially the dessert."
"Cutlety was not clean x2 knifes sent back."
"It’s nice that toys and books are provided for kids but they need a good clean."
"Shame the disabled toilet was hard to get in and out of as high chairs were in the way."