Grupo Lounge Reviews Summary

Atmosphere & Setting

Pros:

• "Pleasantly surprised how nice it was - sat upstairs, good atmosphere, great service and tasty food."
• "Nice cosy, ambient setting."
• "On a nice warm day the roof terrace is brilliant for taking in the sun during your meal."
• "Inside is lovely and cosy and they have a fabulous outdoor balcony upstairs which is a sun trap."
• "It's decorated really nicely, I love the games you have (monopoly, scrabble etc) and the fact you offer a book exchange."
• "Great place to chill any time of day, food, drinks and very friendly staff."
• "Everyone enjoyed the friendly service and relaxing atmosphere."

Cons:

• "Only downside is maybe the volume of music can be difficult to hear over at some tables."
• "The place is cold."
• "Upstairs is too dark due to mood lighting and gets very hot as they can't open the patio doors upstairs after 6 because of local residents and noise."
• "The decor inside is dark making it appear drab/ gloomy."
• "Every time someone went in or out the door slammed noisily and there was a cold draught."
• "Table top was sticky, so not recently cleaned."
• "The table we sat at had lots of food waste underneath that hadn’t been swept."

Service

Pros:

• "The staff were very attentive to customers and the staff were fast to clear away dirty tables and ready them for new customers."
• "Amazing breakfast and even better staff!"
• "All three servers - Katie, Josh and Nathan - were extremely helpful and friendly, delivered very fast service and were very hospitable."
• "The staff are always very smiley and attentative."
• "Service is friendly, fast, efficient and welcoming."
• "The staff are always lovely, friendly and exceptionally polite."
• "Staff were very welcoming, service was fast and efficient."

Cons:

• "They first bought out the poached eggs which were not runny - this was very frustrating especially as when we tried to get their attention they were being very ignorant."
• "Long queues to place orders. Stacks of people milling around trying to look busy, but only one person serving."
• "The only thing, the absolute only thing, is the staff. Unfortunately they are really, really rude."
• "The staff really suck. As other reviews have stated, they have no understanding of basic manners."
• "We were not greeted on arrival so we’re left waiting for attention for a few mins."
• "The person who greeted us was really unhelpful, I found my visit a slightly upsetting ordeal, and sadly won't be returning."
• "Rude staff. Guy that brought the cuttlery at the table almost chucked them at us, no hello, no nothing."

Food Quality

Pros:

• "The food is delicious and cooked amazingly."
• "The food was good, I would assume a little more care would’ve been taken if the kitchen hadn’t received such a large order as it was lacking finesse, but it tasted good and the milkshakes were super!"
• "Great food, I've had the veggie breakfast in there 3 weeks running as i enjoyed it so much the first time and it has been perfect each time."
• "Also the food was delicious!"
• "The food is good quality and even Gluten Free & Vegan menus are available."
• "Ahhhh the lounge breakfast, bacon and maple syrup pancakes will change your life."
• "The food is always excellent."

Cons:

• "Unfortunately the mushrooms on our breakfasts were cold too, the bacon was not that warm and the toast was overdone."
• "The portions of bang bang noodles were nothing like previously, hardly anything in the bowl and luke warm."
• "Breakfast was not hot (x2 items) and I had to send it back - being busy is no excuse."
• "The avocado was also very black!"
• "Hero burger was over cooked, dry and bland."
• "The burger was tasteless and had about 12 chips with it."
• "Food here is reliably unimpressive."

Management & Cleanliness

Pros:

• "The management used to be first class, we were regular customers and felt appreciated spending money there."
• "Clean and well presented."
• "Very clean and well managed establishment."
• "Still such a wonderful atmosphere and all the staff so friendly and helpful."
• "Great staff. Quieter upstairs."
• "The staff have always been polite and friendly the food is always served prompt and hot."
• "Had the most amazing food & service today."

Cons:

• "No soap in the toilet and my wife said the ladies was the same!"
• "Also waited ages for our dessert & when they arrived our table still hadn't been cleared."
• "Recently the glasses have not always been the cleanest."
• "They've certainly reduced portion size, especially the dessert."
• "Cutlety was not clean x2 knifes sent back."
• "It’s nice that toys and books are provided for kids but they need a good clean."
• "Shame the disabled toilet was hard to get in and out of as high chairs were in the way."