Slug & Lettuce - The Friary Cardiff Reviews Summary

Service

Pros:

• "We have had quick and lovely service from Tom who couldn’t have gone for an extra mile and was really playful with my daughter as well."
• "The customer service is impeccable, and the staff is very friendly especially our host Georgia!"
• "Georgina and Kelsey went the extra mile and even brought out a headband and glass of prosecco for the birthday gal."
• "Our waitress Georgina was amazing. Service could not have been better, she helped look after our friend during a medical episode whilst still carrying out her duties."
• "Thank you so much to Geraint who looked after us so well."
• "Alistar was amazing - his warm welcome and amazing customer care was second to none."
• "I was very pleased with the friendly service we received from Jack and Kelsey."

Cons:

• "The tables needed cleaning, and the staff were in need of a tidy up as well."
• "Won't bother going back, too many other options to put up with staff who couldn't care whether you were there or not."
• "Service was not good, waited for steak knives for so long our food was cold."
• "We waited 25mins to get served by the bar because the bar was totally under staffed!"
• "Terrible service - only 2 people on the bar on a match day, and only one person serving food since opening time."
• "Poor Customer Service from bar staff and bar manager."
• "Had to wait 20 minutes to get served and was ignored twice by one guy serving others before me."

Food Quality

Pros:

• "The food was really good- and the drinks kept coming even when we weren’t quite done which was great!"
• "We had two massive platters of tuna mayo, chicken/sundried tomatoes, haloumi, avocado and lettuce rolls, which were delicious."
• "Food was incredible, very delicious."
• "The food is tasty and would definitely go back again - would definitely recommend!"
• "The food was beautiful, and the drinks were flowing."
• "Food was excellent fish & chips was the best I have had for a long time."
• "The food is always very tasty and filling and good value for money."

Cons:

• "The food was mediocre but our fantastic waitress Georgina made up for it."
• "Plates were 'decorated' with a pile of rocket lettuce, food looked burnt on the edges, glad I didn't order."
• "It appeared that the oil in the deep fat fryer hasn't been changed in weeks, the food came out a dirty brown colour, instead of golden and crisp."
• "Pretty sub-standard food considering the location and competition in the middle of Cardiff."
• "Ordered garlic bread for starters, hardly any garlic on the bread and the 3 slices were cold."
• "Food was terrible- there is no way you can get and order, cook it and it come out in 10mins."
• "Absolutely appalling Halloumi and avocado sandwich. Halloumi barely cooked and minimalistic amount of avocado."

Ambiance

Pros:

• "A nice unpretentious place...lots of corners for quite conversations. Nice reasonable priced food. Friendly staff."
• "Not as busy as the other centrally located pubs which is nice."
• "This place is fantastic! Great food, great vibes and great drinks!"
• "The views are great of the bustling city life."
• "Great atmosphere and a great part of our day in the city for an international."
• "The measures in place for social distancing are excellent."
• "Love this place! Always my first choice for somewhere to go with the girls. Always a lush atmosphere."

Cons:

• "The place itself also looked very tired and worn."
• "They had this racket coming out of their loudspeakers. It was so loud that everyone had to SHOUT so their friend sitting next to them could hear what they were saying."
• "It was very loud. Possibly just the echoey building."
• "The music was so loud I had a hard time chatting with my colleagues because I couldn't hear them and I couldn't make myself heard."
• "Dirty tables, sticky menus and just generally untidy."
• "I had a black outfit on and ended up with chewing gum stuck to my skirt from under the table."
• "We left before the server came back, tables dirty, a certain unclean smell generally and after five minutes of discussing this we left without the staff even noticing."

Value

Pros:

• "Absolutely love the fact that the cocktails are 2 for 1 in the afternoon on a Saturday."
• "Amazing value for money and glasses definitely kept topped up as promised."
• "Great food at great prices, had a lunch break here and the food came quickly with no fuss and was very tasty."
• "Clean venue and reasonable prices."
• "The varied choice of 2-4-1 cocktails were great value."
• "Lovely place to drop in and have a bite to eat plus a drink especially on a Monday or Tuesday when it's a drink&Burger selection for only £7 a head."
• "An amazing overall experience! Thank you!"

Cons:

• "Mainly a cocktail bar... i ordered a chicken & bacon salad really nice..a plain chicken burger the bap was burnt had to ask for a new 1.. then a chicken burger all the biz & the chicken was tough..very expensive too had 3 regular cokes as well almost £40 !!!"
• "Cocktails served as pictured half full. They serve a full portion in other branches so would not return to this slug and lettuce."
• "First time I've ever been charged an entry fee... but 5 min after I get in the door nazis disappear so kinda feeling ripped off won't be frequenting that place again."
• "Food terrible. £30 a head. Didn't even have the starters or dessert we had preordered."
• "I had the halloumi and avocado ciabbata and to be honest it was a little tasteless."
• "When it arrived it was 2 raw mushrooms with small pieces of just warm halloumi."
• "Absolutely appalling Halloumi and avocado sandwich. Halloumi barely cooked and minimalistic amount of avocado."