Turtle Bay Cardiff Reviews Summary

Food Quality

Pros:

• "Outstanding food, good prices, never disappoints !"
• "Food was lovely. Ordered the hot chick burger however ordered a side of Mac n cheese which didn’t taste like it."
• "Great Jamaican food, we had a great time! I highly recommend the bottomless brunch."
• "Food was great however our experience was ruined by the server."
• "Food was so good, had the sharing platters and a side of halloumi."
• "Seriously good place to go if you want tasty, simple food."
• "The food was absolutely fantastic The music and restaurant atmosphere was incredible."
• "The food is very nice and so are the cocktails but i have to be honest and say that the greeting staff were particularly rude."

Cons:

• "There was far too much spice on the food and really should have more options to have no spice added."
• "I was super excited to be there because it was my first time in Cardiff but the food was disappointing."
• "Food and atmosphere good service however leaves a lot to be desired, staff very inconsistent and not sure of offers."
• "Was kinda disappointed compared to others I've been in. The food was smaller and blander than others I've been too."
• "The food was not great. We are Caribbean so can be quite critical about how certain dishes should taste."
• "I heard good reviews from different people so I had high expectations before I went and was looking forward to the try the food there, but my taste buds weren't excited."
• "A disgusting restaurant with disgusting staff."
• "Quite a busy night because it was a match day, we were sat very quickly despite arriving early for our booking. Food and drinks were absolutely stunning!"

Service Quality

Pros:

• "Our waitress Amelia was the hostess with the most & very attentive in the most positive way."
• "The waitress Cat was so amazing!! Super friendly and it didn’t feel rushed at all like a lot of bottomless brunches."
• "Had an amazing time. We had a bottomless brunch slot for my birthday. Our server Alicia was really attentive."
• "The staff were friendly, welcoming and informed. My server, Joe was lovely."
• "Came here for my 25th Birthday dinner, and they absolutely did not disappoint."
• "The staff is also really friendly, specially Bart who went above and beyond for help us choosing the best drink."
• "Charlie was our waiter, he did an amazing job, we opted for a bottomless brunch for our Christmas team afternoon out!"
• "Amazing. Mainly because our waitress Serena was so attentive and friendly."

Cons:

• "My recent visit to Turtle Bay was marred by an incredibly frustrating experience with their service—or lack thereof."
• "We did bottomless brunch, and not for the first time. Although the server was super quick and helpful and the food was lovely."
• "Our time was brilliant, it was really busy but the servers were so accommodating and lovely."
• "Our waiter tried to ignore us the whole time we had bottomless brunch."
• "The food is very nice and so are the cocktails but i have to be honest and say that the greeting staff were particularly rude."
• "Waiting staff members standing around talking rather than paying attention."
• "All tables and menus have very bad smell and it was not nice to eat with that smell."
• "We had an overal lovely experience at Turtle bay! Our waitress Serena recommended drinks to us which she thought we would like."

Ambiance and Atmosphere

Pros:

• "Buzzing, Carribean vibe, mostly young crowd in their mid 20's-mid 30's."
• "This place is great! Atmosphere is chill and cool and the staff is also really friendly."
• "The overall 4 stars are purely for service."
• "The restaurant was busy but we managed to get a table for two."
• "Vibrant, busy and well supported. Great and tasty food."
• "Great location, it feels like being on holidays i the Carribean."
• "Good food, really friendly staff. Turned up 10 minutes early, was seated somewhere else whilst our table was freed up instead of sent back outside."
• "Vibrant, busy and well supported. Great and tasty food."

Cons:

• "Great atmosphere if stopping for drinks only in the evening, but very loud when sitting for a meal."
• "The atmosphere is almost that of a nightclub at times, especially later on Fridays and Saturdays."
• "Busy and felt very rushed towards the end of our visit."
• "The music was a little loud otherwise would have been 5 stars all around."
• "Situated on St Mary Stteet, this is a national chain Caribbean style restaurant."
• "Due to over booking your venue, the staff were left with an unmanageable workload."
• "Nothing against the waitress’ and waiters but the fat white man in the blue navy shirt with the beard that sits you at your table is a cheeky vile rude son of a cow."
• "The atmosphere is to loud and uncomfortable for a nice meal so the atmosphere is to loud and uncomfortable for a nice meal."