Round The Twist Reviews Summary

Staff and Service

Pros:

• "The staff are very friendly and are always willing to help the visitors!"
• "Their commitment to ensuring a positive experience for both children and parents is evident in every interaction."
• "Staff are helpful and polite."
• "They got great party packages, we just had my daughter's birthday party there 2 weeks ago. Friendly staff, very helpful and cheerful."
• "Other than the miserable girl at reception the rest of the staff were very welcoming."
• "Staff are always helpful chatty and friendly!"
• "The staff are so friendly and make you feel so welcomed."

Cons:

• "The girls working on the counter had stinking attitudes like they didn't want to be there."
• "Main problem is bad customer service - website doesn't work, telephone calls are not answered and the staff (mostly young teenagers) have no idea how to deal with the public."
• "Would be good if staff were trained how to serve who was standing in the queue and not the random people who jump the queue."
• "We were then made to feel so unwelcome as staff were all cleaning up around us, as if they were closing."
• "There is loads of young girls just standing around talking about what they're doing this evening, what they got up to on the weekend etc. AWFUL customer service."
• "The blonde lady whom served us was extremely abrupt and rude, not friendly at all."
• "Disgusting attitude by staff! served meat when i ordered a vegetarian meal because i dont eat meat and havnt for 30 odd years."

Facilities and Cleanliness

Pros:

• "The place is clean and modern in some of the serving areas."
• "It was actually clean unlike most places."
• "The entrance has locked gates for both entry and exit ensuring children can't get out without their parents."
• "The play area is immaculately maintained, and the equipment is not only visually engaging but also built to the highest standards of safety."
• "Toilets were spotless would recommend this place to any parent wanting to let their little ones run off some steam."
• "Nice to see staff regularly cleaning areas (not just tables but play areas)."
• "Been a long time since I have been here. First impressions were amazing. So clean and tidy for a soft play."

Cons:

• "Toilets barely adequate for the volume of users."
• "The place needs a good clean especially the under 4s section, it stunk of wee."
• "Toilets are dirty, they kick off when older siblings play in tiny town and doing no harm."
• "Toilets are so dirty."
• "This place gone down hill, very dirty in the young kids area."
• "Also did not feel covid secure, no evidence of cleaning measures etc."
• "Overall the whole place is grubby. Main floor is so dirty."

Value for Money

Pros:

• "You get what you pay for and in comparison to the vast amount of Soft Play centers in the area this has way more to offer."
• "The food was fantastic. Very reasonable price and generous portion sizes."
• "It's great value for money and the food is great quality and there is quite a lot of choice for both kids and adults."
• "Food was lovely and reasonable and the staff were very friendly."
• "Value for money - Great for baby sensory and under 4's with the mini town and quieter play area."
• "Went along with the family, son, partner and grandchildren had canny 2-3 hrs. something to eat and watched 2/3 rds of the grand bains run themselves ragged and hopefully they will sleep well tonight, got say money well spent."
• "Absolutely brilliant went for my grandaughters birthday party everything thought of for you, staff were brilliant just pay the money and relax well worth it."

Cons:

• "Kids enjoy it but the fact adults have to pay and the overall price is significantly more than most play areas."
• "The entry and the food prices are unacceptable for what they offer."
• "Only thing that stops me from going here a lot is the price."
• "Prices absolutely shocking."
• "Also not worth the money to get in on a busy day as it is quite expensive for a child more so when you have multiple."
• "Food they serve looking worst than dog doodo and at very high prices."
• "I find it disgusting that parents have to pay for entry when we spend all that money at the cafe anyway."

Safety and Accessibility

Pros:

• "It is safe and secure."
• "Situated in an industrial retail park makes Round the Twist a very safe place to take your children because it is away from busy roads should your child wander from you."
• "The children are very safe and the different areas for different age groups make it great for the kids holidays when the older children can get a little too boisterous for the toddlers."
• "The facilities are top notch."

Cons:

• "Parking can be hectic."
• "Parking is limited and I left when it had got very busy at 1pm and there were no spaces available and people had parked on the double yellows."
• "Parking is a bit of a nightmare though."
• "Far too many children in the under 4 who are over that age."
• "It is an accident waiting to happen and I believe should an accident occur, a parent may have rights to sue the company for failing to police their own policy - breach of care."
• "The problem is there are many parents who fail to watch and take responsibility in addressing their older children (over 4 years) playing in the under 4 years section."
• "I've been robbed in the car park, someone opened my car and stole everything inside, including the Christmas presents."