Castle Reviews Summary

Atmosphere & Environment

Pros:

• "Great atmosphere and showed the live football with plenty of screens to watch."
• "The atmosphere of the pub was great staff were always polite and welcoming will be coming again."
• "This is an amazing place. Here you can find an outstanding atmosphere, having a meal in a castle environment."
• "Visited for drinks on a very hot Thursday evening. Immediately impressed by the rustic castle style of the building and courtyard."
• "Unique pub tucked away behind Sainsbury's in Brislington, my daughter was very excited to visit an actual castle!"
• "Lovely atmosphere and a lovely establishment."
• "A pub called The Castle which is an actual castle! Absolutely huge place as you’d expect despite being tucked away in the corner of a Sainsbury’s car park."

Cons:

• "Really run down, I appreciate money might be tight, but just little things like missing lightbulbs, cobwebs, a lick of paint etc. would make such a difference."
• "Ok the place is dirty empty glass and rubbish all over the place outside."
• "The decor is run down. It's not a great place to be, it's tired and dated."
• "However inside the building looks very tired with holes in some of the chairs the window I was sat next to had mould round the silicone and the toilets really needed an upgrade."
• "This place is really dated, cold and needs a refit."
• "The environment was depressing and unclean."
• "The toilets have a very rank odour and no lights which explains the smell."

Service & Staff

Pros:

• "The staff were really friendly, hard working and efficient."
• "The staff were apologetic and friendly but there didn't seem to be any direction."
• "All staff very friendly, helpful and courteous."
• "Lovely staff. The manager is very welcoming and the assistant manager is just as lovely."
• "Staff was cheerful and helpful and checked on us and were happy to offer assistance where necessary."
• "Super friendly staff - a chap called Dan looked after us.. really friendly and plenty of recommendations for food and drinks."
• "Service is quick, Tara and Kelsey behind the bar were really knowledgeable and helpful!"

Cons:

• "After finishing our meals our drinks had still not arrived."
• "Food took around 50mins to arrive and most of it was cold. Drinks were taking around 20mins to arrive."
• "Sadly this place has nowhere near enough staff to deal with the amount of customers."
• "Shame the waitress didn't even check on how the food was."
• "Went in for food today we received starters then 2 mins later a waitress delivered our mains we explained we were still eating starters. Her response was to put the mains on the table and walk off."
• "Food orders take longer than they should."
• "We waited in line for 20 minutes while ONE person took food orders and made drinks at the same time."

Food Quality

Pros:

• "Had the 36oz steak challenge (20 quid for so much food!). I wasn't expecting a great steak but it was actually amazing."
• "The food was excellent and good portions, I had the Signature Burger and was really pleased with my choice."
• "The food itself was alright arrived just warm enough the burger was a bit disappointing I thought there was going to be more of it as it was the signature stack."
• "The food was absolutely amazing being a fussy eater."
• "The portions were big size yet affordable."
• "The food and drink were cheap and nice."
• "The food we had was really good and tasty, a good sized portion, and very reasonably priced."