Sainsbury's Reviews Summary

Customer Service

Pros:

• "Staff are extremely helpful & polite."
• "Management and staff are doing an amazing job."
• "The staff on tills are always friendly and ready to help you in keeping your goods sensibly separated."
• "He should be noted for his excellent customer service and communication skills!"
• "Excellent sainsbury’s... staff polite & helpful."
• "I like the fact that products seem to usually in the same place and staff will actually take you to any item you can't find yourself."
• "However, the staff are very helpful and very pleasant."

Cons:

• "Shockingly rude woman on the lottery counter."
• "Awful experience with a manager called Aaron, extremely intimidating, antagonistic and rude."
• "I really do not like coming here anymore. Staff are not friendly and helpful at all."
• "One staff member gave me incorrect information as to the placement of a product."
• "The staff is useless. No service, shouting and screaming in the kitchen."
• "Staff don't know where anything is and always direct you to the customer service desk, not great at all."
• "I never experienced such incompetent and lazy staff in a supermarket."

Store Layout & Facilities

Pros:

• "Shopping at the store since they have refurbished helps, in the sense that the aisles are more spacious."
• "It is enormous, not just big but spacious, it has the widest isles of any supermarket I've ever seen."
• "The biggest Sainsburys locally, with a huge clothing section as well as a huge homeware section, café and electronic goods."
• "Very clean spacious store, excellent parking space."
• "Good wheelchair/buggy access."
• "The Kiln Lane Store, Epsom, has a huge car park, I have never failed to find a space immediately."
• "This is a very good supermarket/store. It is very big and they have plenty of products."

Cons:

• "Pharmacy no longer staffed and or closed for anything other than prescription collection."
• "The car park is a bit annoying as the spaces are small if you have a large car."
• "Always too busy to get a space anywhere near the shop and almost always a bit of a queue for the tills."
• "I didn't enjoy this shopping experience as I have mobility issues and there was no mobility scooters working to help me shop."
• "Visited today to do a large shop. However I was not impressed with the change to the aisles near clothing, home wares and the Argos counter."
• "No deli counter, no fish mongers, no butchers."
• "On the down side some shelves where partly empty or empty and the quality of the fruit and veg isn't like it used to be."

Price & Value

Pros:

• "Prices are as expected higher but not outrageous."
• "Sainsbury's Petrol pumps always having lowest petrol rates too!"
• "Sainsbury has maximised it's appeal to shoppers by matching many of it's items prices to Aldi."
• "I do like the savings on selected items, if you have a nectar card."
• "You can find a lot of things which other branches wouldn't have."
• "Best supermarket, I've been going there for over 2 years now and absolutely always find everything i need here."
• "It is a good store to go to, as it is one of the larger store there are loads of additional things that you wouldn't get at other Sainsbury's."

Cons:

• "Their prices are hugely higher than Asda & Lidl."
• "More expensive than my local supermarkets in London."
• "I ended up paying almost £7.00 for two Butternuts meanwhile it was on sale £1.00 per Unit."
• "This store also delivers, but at a cost of around £4. Seems pricey to me, so I never use this."
• "The benefit of Nectar points however is now ridiculously small."
• "If you love wasting time queuing this is your store."
• "ONLINE deliveries from Sainsbury's are the WORST of all the 3 major supermarkets."

Cleanliness & Maintenance

Pros:

• "I was particularly impressed with the quality of the fresh produce, which looked fresh, vibrant, and well-maintained."
• "The Covid 19 safety is good with good signage, staff decontaminating the trolleys as they move them around."
• "Best Sainsburys out there in my opinion always has more stock than the others."
• "Big clean superstore."
• "Always well stocked with a great selection on offer."
• "It was a standard supermarket layout with a good range of products."
• "Excellent choice of products across the range."

Cons:

• "Shop is dirty fridges and freezers often leaking water."
• "Sainsburys Kiln Lane - small and ironically very dirty hand operated sanitiser stand pushed to one side by the entrance."
• "The male toilets were a disgrace out of 4 cubicles 3 were out of order."
• "Both gents toilets were disgusting and blocked."
• "Restaurant dirty and unclean with tables full of rubbish."
• "The cafe is filthy. Dirty plates everywhere. Knives and forks caked in old food."
• "Found this store to be deteriorating rapidly. Out of stock of many everyday items."

Food & Cafe

Pros:

• "Always a great selection of food here."
• "The cafe on the upper floor is light, airy and spacious with a range of food to cater for everything from light snacks to a proper meal."
• "I have been to the cafe... and the fry-up is class."
• "Very large Sainsbury's with an excellent range of items, from clothes and home wear to food and alcohol."

Cons:

• "Disappointed that the cafe sedis now closed at Kiln Lane."
• "Don't bother with the cafe if you want a quick meal. Waiting times are 35mins plus for even a simple bacon sandwich."
• "No food available from the menu."
• "Hot food counter either forgets your order or gives you the wrong one."
• "Very slow service in the cafe upstairs I waited nearly 45 minutes for a jacket potato."
• "I ordered the big breakfast... then came the breakfast, bacon almost raw, eggs snotty, don't think the tomato touched the grill."
• "1st time at Sainsbury for breakfast and not the best...well overpriced for what you get."