Address: 61 Great Ancoats St, Ancoats, Manchester M4 5AB, United Kingdom
Phone: +441612364441
Rating: 3.1
based on 119 reviews.
Customer Service
Pros:
"He truly sets a remarkable standard for excellence in customer service and industry knowledge."
"Very professional and a great first impression dealing with this company...Thank you again Indy and the Belvoir Team at Manchester."
"Especially the property manager, Shaz Khan, has been very efficient and helpful in resolving all maintenance issues at the earliest."
"I felt welcomed as soon as I walked in, and she was very good at explaining my next steps to becoming a tenant."
"Eddie and Megan have been very cooperative and extremely flexible when it's come to securing a rental in Manchester."
"A very pleasant experience I had with belvoir, I fully recommend this service, I dealt with Atty the staff member he was very swift with his communication also very polite and treated me with upmost respect."
"Thank you to Adam and the team for helping get our flat sorted. It was a complicated situation and support and guidance was provided throughout."
Cons:
"Absolutely the worst company you will ever deal with."
"The man dealing with our deposit was just a nasty piece of work."
"They were equally as useless when we were moving out trying to get the deposit back."
"Just purchased a flat with a tenant managed by Belvoir. We told Belvoir we want to manage the tenant ourselves and stop their management service. We asked for keys, inventory and deposit, but Belvoir refused to do this."
"If you need absolutely ANYTHING, be prepared for a bunch of hussle and unfair negotiations."
"They owe us £200 and got call once saying that they can offer me £ 50 back.. Very unprofessional service."
"So so disappointed. First they moved a tenant into new property I purchased without the landlords consent which almost led to sale falling through, and now they are not transferring the tenant’s deposit."
Property Management
Pros:
"After we moved in to the apartment there were some issues that he handled perfectly with the landlord."
"Belvoir seems to have improved over the last two years in their rental and finance departments and for the last 9 months has been excellent."
"They had provided an excellent service for us."
"First time using Belvoir to rent out a property - having previously used another agent in the same area - and very impressed with the level of service received."
"Everything was provided on time as agreed."
"I had a great experience with Belvoir both in the viewing of the flat, and with their availability to answer promptly to all our questions and help us during the process of applying for the house."
"Very professional and great service was provided from everyone at the lettings team at central Belvoir."
Cons:
"We went the full tenancy with mould in both bathrooms & kitchens as they refused to even acknowledge there was mould in the flat!"
"They didn't even have keys to our property and kept repeatedly booking viewings in for mid week, during the day without asking first."
"They will leave you with no adequate heating over the coldest months of the year."
"Please be careful if you are considering renting a house with them."
"I moved in to a broken bed which was never sorted so I had to sleep on a mattress on the floor for 6 months."
"We were told we had an additional 2 months on our tenancy only for Belvoir to backtrack and give us 3 days to move out, leaving us effectively homeless and have since ignored all contact."
"Gave us a flat which was disgustingly dirty."
Maintenance and Repairs
Pros:
"Belvoir offered my a short stay solution at a brand new property. Affordable, convenient and cozy."
"Myself and my flatmate are beyond grateful for Adam!"
"The property was beautifully presented, and the overall viewing process was informative and hassle-free."
"Danny the workman is very nice, does a great job and is flexible with his times."
"Belvoir’s James Allen has been nothing be helpful & attentive to my requests, It was a pleasure doing business with the company as they are professional & have an amazing reputation around Manchester."
"Quick response from all questions asked as well as the process running very smoothly."
"I have been with belvoir for 2 years and I have always had a pleasant experience, they deal with requests swiftly and always willing to help."
Cons:
"Terrible estate agents - Numerous problems incurred since we were tenants. No heating for months, problems with beds etc."
"Rubbish agency. Don't rent anything with them. They don't care tenants."
"To top it off they tried to charge us £1300 for a variety of charges."
"Also be careful with the deposit they try to take money with NO PROOFS at all."
"We had no heating over winter."
"When we first moved to our flat at 303 Barton Place it was disgusting shockingly dirty."
"We moved into our apartment in a disgusting condition - the oven was completely broken, there was black mould in the kitchen & both bathrooms."
Communication
Pros:
"Very fast and smooth progress with everything. Excellent in keeping me informed. Great responsive staff."
"Such wonderful customer service, really care about their clients, super open and honest."
"Will definitely recommend this agency to others."
"Highly recommend this agency, specially if you are moving from somewhere outside the UK."
"Thank you Ataubaq Taj...thanks a lot for your professionalism, attention and kindness, at all times even in this pandemic situation, you have been very attentive so that there was no problem."
"The guys are responsive to customer emails and calls either."
"Me and 2 friends recently let a property with Belvoir and working with Adam made the whole process smooth."
Cons:
"They promise to get more details, but they never do."
"They promise to call back, but they never do."
"Went to a viewing and the property was in disrepair, unhygienic, and falling apart."
"Contacting them is an absolute nightmare."
"No one has returned our calls or replied to our emails."
"Unresponsive, late and incompetent."
"Hard to contact, do not respond for e-mails regarding leaving the property."